Quantcast
Channel: T-Mobile Support : All Content - Billing
Viewing all 6385 articles
Browse latest View live

why are my prepaid minutes disappearing faster than I'm using them

0
0

After three phone calls with a total of 20 minutes of time, One text message received and one sent,  I had well over 100 minutes deducted from my balance.

 

Are there secret charges being applied.  It is supposed to be 10 cents a minutes, and 25 cents for a text.  So, there should have been only 25 minutes disappearing from my balance.


Online refill is not working. Phone refill is not working. How am I supposed to pay my bill which is due???

0
0

My bill is due. Online refill is not working. Phone refill is not working. What am I supposed to do?>

 

And why do I have to sign up for a community to get some support - I don't need a community - I need T-mobile to accept my money and not disconnect my phone tomorrow.

Billing Index

How can I get a copy of my electronically signed EIP document?

0
0

I ordered a phone upgrade thru Tmo Online.

I received the new phone package, but there is no receipt.

I also didn't get a copy of EIP thru email as most people did.

 

 

How can I get a copy of EIP or what documentation can I request from TMo to serve as proof of purchase?

 

Thanks in advance.

I-Billing Setup & Reporting: Billing

0
0

I-Billing is a Business Account feature offered by T-Mobile to help you get information on your charges and call history. With I-Billing, you can save time and gain valuable insight into your wireless business account by viewing customized usage reports and statements or simply reviewing and paying your bill online. For more on I-Billing, visit the I-Billing F.A.Q.

 

Use this page to set up I-Billing and to create, edit, and order I-Billing reports. The sections presented under procedures below follow the tab order on the I-Billing toolbar. When you log in, you are presented with the following tabs:

 

 

(Click on a tab to go to its procedures)

 

Statements Tab

View the last twelve months of charges.

 

Cost Allocation Tab

View charges allocated to subscribers in the hierarchy.

 

Summary Tab

  • View and order table and graph summaries to get a usage summary.
  • Create and edit reports.


Detail Tab

  • View and order reports of individual data records.
  • Create, edit, and order reports.


Setup Tab

  • Create filters and hierarchies.
  • Assign users to corporate nodes.

 

 

 

Procedures

 

 

 

Statements Tab

 

View Statements

 

  1. Select Statements from the toolbar. The most recent statement will automatically display.
  2. To change the month, select the desired month from the Statement drop-down.

 

View Subscriber Details

The specific charges are broken down and displayed for each subscriber.

 

  1. Select the desired month in the Statement drop-down.
  2. Click Expand Statement.
  3. Select View.

 

Comparing Statements

You can:

  • Set up comparisons for up to 12 months of usage.
  • Determine usage patterns.
  • Ensure customer is on correct rate plan.

 

Steps

  1. Select the statement date for the month you want to compare.
  2. Select the time frame in the Compare drop-down.
  3. Select View.

 

 

 

 

Cost Allocation Tab

 

View a Hierarchy

  • The Cost Allocation Tab displays
    • Allocated costs based on the hierarchy you created.
    • The main nodes, or branches, and that group’s total expenses. Each of these nodes may be expanded to specific divisions.

 

Steps

  1. Select the statement month from the Data drop-down.
  2. Select view report.
  3. Each branch can be drilled down to the subscriber level to see the charges.

 

Export Report Data

You may export report data to PDF, CSV, or XML.

 

Steps

  1. Select export.
  2. Select the desired format.
  3. Click ok.
  4. A pop-up screen displays the message Processing Report Data.
  5. After processing has completed, click Open to display the report in the format you selected, or Save to save the file.

 

 

 

 

Summary and Detail Tabs

 

Add a report


Steps

  1. Select add report
  2. Select Start a new report of type or Start with a copy of an existing report
  3. Click ok
  4. Enter a name for the report
  5. Select a Default Filter from the drop-down, if desired, or select None
  6. Select to include or exclude specific columns from the report
  7. Select type(s) of information to sort by from drop-down menus
  8. Determine if this report should be shared with other users and select either Share this report or Do not share this report
  9. Click ok. The report is generated and saved
  10. To view your report, go to the Summary tab and select the report.

 

Edit a Report

 

Steps

  1. From the Summary tab or Detail tab, select the desired report type and choose edit report.
  2. Make the desired changes to the report type.
  3. Click ok. The edited report type is displayed on the Summary tab.

 

Order a Report

Ordering means setting the scope, frequency, and format of a report.

 

Steps

    1. Select the desired hierarchy level, data (month) and filter.
    2. Select One-time or Monthly to produce this report just once or every month.
    3. Choose the desired file format and page layout. I-Billing defaults to CSV in portrait format.
    4. To ensure report includes all available records, select the Override record settings check box. This overrides any default row limits for the report.
    5. Select the desired Notification option for actions that occur when the report is completed.
    6. Click submit order.
    7. Once you have ordered a report, the Pending Orders Page appears, displaying the parameters of the report you requested, such as the hierarchy, month, and filter.
    8. Once the report is completed, it appears on the Completed Orders Page. If you chose to receive an e-mail notification when the report was complete, you will receive the e-mail at that time; otherwise, you may simply select view order status to go to the Completed Orders Page, and select the report you would like to view.

 

View a Report

 

Steps

  1. Select Level of report.
  2. Select month from the data drop-down.
  3. Select filter from the filter drop-down.
  4. Select the report you would like to view.
  5. Select view report

 

Spend Report

I-Billing Spend can quickly be pulled utilizing a Subscriber Summary Report from either the Summary Tab or the Detail Tab in I-Billing. Either of these reports can be customized to present the data in a variety of ways.


Spend Summary Report - Summarized by Month and Account
Note: Ensure accounts are linked prior to running report for multiple BANs

 

Steps

  1. Login to CAT.
  2. Query the Summarized.
  3. Select Summarized.
  4. Select Summarized tab.
  5. Select Summarized.
  6. Start with a copy of an existing report: Subscriber Summary report type> subscriber summary
  7. Group the report by Month.
  8. Subgroup the report by Account Number.
  9. Select OK.
  10. View the data for any of the last 12 months. Alternatively, selecting “All Data” will show the last 12 months in one report.
  11. Export the report as CSV file type and format according to your customer’s needs.

 

Spend Detail Report - Summarized by Month and Account and Subscriber

Note: Ensure accounts are linked prior to running report for multiple BANs

 

Steps

  1. Login to CAT.
  2. Query the BAN.
  3. Select CSR Login.
  4. Select Detail tab.
  5. Select Add Report.
  6. Start with a copy of an existing report: Subscriber Summary report type> subscriber summary
  7. Sort 1 by Statement Date.
  8. Sort 2 by Account Number.
  9. Sort 3 by Type.
  10. Sort 4 by Subscriber Number.
  11. Reorder the Included Columns so that Statement Date is 1st, Account Number is 2nd, Type is 3rd, and Subscriber Number is 4th. The report setup should look like this.
  12. The report when viewed in I-Billing will look like this
  13. This report will likely need to be ordered since it is over 1000 records long. Select the radio button for the newly created detail report and choose the month for the report (or choose “All Data”).
  14. Select Order Report.
  15. Order the report as CSV format and Override the record setting in the report to include all available records.
  16. Select Submit Order.
  17. When the order is complete, select the report from the Completed Orders screen to save to your computer.
  18. Subtotal the report and format according to your customer’s needs.

 

 

 

 

Setup Tab

 

Add Descriptions

Adding descriptions to the services associated with mobile numbers allows you to easily identify users, cost centers, or whatever matters most to your business:

 

  • Adding service descriptions allows you to customize the information available in your I-Billing account to even better mirror your organization.
  • Service descriptions can be added as columns in Detail Reports, and you can use them to group Summary Reports.
  • Service descriptions are above and beyond the descriptions already entered in the node name, the description, and the GL code entered at the time of building your hierarchy.

 

Steps

  1. To edit descriptions, select the rows you would like to add descriptions to.
  2. Select Edit Descriptions.
  3. Add the applicable descriptions to each of the services in the Description 1 and 2 fields.
  4. Select Save.

 

Link and Unlink Accounts

I-Billing can be used to link two or more BANs to manage statements. You cannot link or unlink your own accounts. You will need to call Business Care to link or unlink your accounts.

 

Setup Filters

For instructions on setting up commonly used types of filters and reports, see I-Billing Filters.

 

Setup Hierarchies

  • Hierarchies allow you to mirror your organizational model and assign services to the divisions and departments of your company.
  • Having a hierarchy makes it easy to report on your telecommunication usage and services, and to allocate costs to the appropriate divisions.
  • Setup hierarchies using the following steps:

 

    1. From the Setup tab select Set Hierarchy
      • The default hierarchy on the account, the Public Hierarchy, is also the Master Hierarchy. This hierarchy will be active upon each login.
      • Another hierarchy may be set as active, and all changes made while still logged in will impact the hierarchy you have set as active.
      • I-Billing access for sub users can be limited to certain branches of the hierarchy. If your company will be doing this, all changes should be made under the default master hierarchy.
      • New hierarchies can be created for needs not related to the business overall, or to experiment with organizational changes.
      • Hierarchies consist of individual nodes connected together in parent-child relationships to form a tree structure of an organization. Services, which are specific charge types, are assigned to these nodes so costs can be allocated by divisions and reports, and can be viewed at any level of the organization.
      • The administrative user determines permissions for managing hierarchies.
    2. Name your hierarchy.
    3. Select whether it should be private, only viewable under the login that created the hierarchy, or public and viewable by all.
    4. Indicate whether to start with a blank hierarchy or, if you have an existing hierarchy, start with a copy.

 


Develop Corporate Hierarchies

To begin developing the tree structure to mirror your organization, select Tree Builder. Here you will easily create the nodes that will make up the hierarchy.

  1. From the Set Up tab select Tree Builder.
  2. Enter a simple model of your organization; you may also enter the General Ledger (GL) or cost center number.
  3. Click Add Nodes.
  4. Once primary nodes, or branches, are added, select the box next to any node. Use the same method to add subnodes.

 

 

Assign Users to Corporate Nodes

To begin assigning lines and their related services to different levels of your hierarchy, select Edit Levels from the Setup tab.

 

  1. From the Setup tab select Edit Levels under the Hierarchies box
  2. Select Corporate under Level
  3. Select Services
  4. If you would like to search for specific criteria, use the Find tool
  5. To assign a line to a level of your hierarchy, select the check box next to each service for that line.
  6. Select Move Services.
  7. Verify you have the desired services selected.
  8. Choose the node you would like to move the line to from the drop-down menu and click ok. Confirm the move on the following screen.
    • Moving all the services for a line will associate that line’s charges with the indicated node or branch. This will impact future cost allocations. In addition, if that branch is selected for future reports on the Summary and Detail tabs, the mobile number assigned to the branch will be populated.
    • If sub users are set up with access to only certain levels of the hierarchy, they will not be able to view the mobile number under their login until the line’s services are assigned.
    • Different service types for the same mobile number can be assigned to different levels of the hierarchy. For example, the plan could be billed to the department, while premium services can be assigned to a node that you bill back to the users.

 

Split Services

Splitting Services allows you to divide a specific charge type, such as plan charges, between two nodes, or branches; this is most useful if an employee works in multiple departments or locations.

 

  1. To split a service between nodes, select the check box next to each service for that line.
  2. Select SplitServices.
  3. Ensure you have the correct services selected.
  4. Enter the percentages you would like to assign to the different nodes.
  5. Select the proper nodes to assign the services to.
  6. Click ok to split and confirm on next screen.
    • Note: When splitting services, the percentages for the different nodes must add up to 100%.
      You can also reduce or increase the percentage of a charge being billed to a node from this page.


Billing - When is your bill late?

0
0

Is your T Mobile bill considered late the day it comes due? I owe zero but am not exactly sure when I will receive my bill. I usually pay my bills online but in case I decided to mail it, it would then take a few day to reach its destination following receipt of my bill.

 

Thank you. I browsed the site and kept going in a circle so I apologize if it been answered already.

How can I get my account unmarked as fraudulent?

0
0

I purchased a microsim online a month ago, for use in a prepaid plan. For the sim purchase, T-Mobile gladly accepted my credit card payment. When I received the sim, I could not refill online or by phone, with the error "Transaction not authorized." I was only able to pay in person at my local store (which is understaffed and always has a 20-30 minute wait).

 

After many, many rounds of calling the Refill Center I finally found out today that the reason that my online payments are being rejected is that the phone number has been associated with chargebacks. This must have occurred before I even owned the sim, since my very first refill payment was rejected outright. I have been unable to reach anyone in the dispute department because of high call volume, and in-person and chat representatives are unable to even view my account.

 

Can anyone please help resolve this? My email is mmchew@gmail.com, and my T-mobile number is (510)379-8358.

Payment options: Billing

0
0

Overview

T-Mobile provides the following payment options for you:

 

EasyPay

Online at My.T-Mobile.com

Paying at a payment center

Paying through the mail

Paying over the phone

Final Payment Options

 

Resolution steps

EasyPay

Set up your account to make automatic monthly payments using an electronic check or credit card. Payments are automatically deducted each month approximately three days before your due date.

 

To set up or manage EasyPay, see EasyPay.

 

Back to top

 

 


 

 

 

Online at My T-Mobile

To make a payment using an electronic check or a debit/credit card, see Online Payments.

 

Notes:

  • If the check is returned as NSF or insufficient funds, the check will be sent one more time in an attempt to get the funds from your bank account. Any bank fees that result from attempts to collect payment are your responsibility.
  • You will receive a free text message for your payment. The message refers to the payment as an ACH (Automated Clearing House) transaction.
  • T-Mobile Gift Cards are not permitted for use with the EasyPayyour mom service.
  • Acceptable credit cards are Visa, MasterCard, American Express and Discover.
  • Acceptable ATM/debit cards will have the NYCE, pulse, STAR or ACCEL logos.

 

Back to top

 

 


 

 

 

Paying at a payment center

To locate a payment center, perform the following steps:

 

  1. Access the Store Locator.
  2. From Find a T-Mobile Retail Store, within the Select a location type drop-down menu, select Payment center locations.
  3. Enter the address information and select submit.

 

Note: The Store Locator will find the closest payment centers to your address location.

 

Back to top

 

 


 

 

 

Paying through the mail

To make a payment through the mail, refer to the addresses below:

 

Choose the location closest to your billing address:
T-Mobile
PO Box 742596
Cincinnati OH 45274-2596
T-Mobile
PO Box 51843
Los Angeles CA 90051-6143
T-Mobile
PO Box 790047
St. Louis MO 63179-0047
T-Mobile
PO Box 660252
Dallas TX 75266-0252

 

Notes:

  • An account number must be referenced on all payments in order to post properly.
  • We will process payments within 24 - 48 hours of receipt. Mailing time will vary.
  • You can mail a check or money order payment through the mail. Please do not send cash.

 

Back to top

 

 


 

 

 

Paying over the phone

You can make a payment through our automated phone system, or by speaking to a Customer Care representative by dialing 611 or 1-877-453-1304. You must be either the Billing Responsible Party, or an authorized user able to verify the account when making a payment with a representative.  All payments made with a representative will have a $5.00 processing fee that will appear on your next bill.

 

To avoid the $5.00 processing fee, there are a number of self-help options available to you.

  • EasyPay
  • Over the phone through the automated system
  • My T-Mobile
  • T-Mobile retail store (payment kiosks are also available at some locations)
  • Mailing the payment

 

Back to top


 

 

 

Final payment options for a canceled account

 

You can make a final payment on a canceled account using any of the following options:

  • Sending a payment by mail.
  • Taking a payment to a T-Mobile Retail Location.
  • Making a payment over the phone by dialing 611 from your T-Mobile phone, or 1-877-453-1304 from a touch-tone phone.

 

Note: To make a payment by mail, please send the final payment to one of these addresses with your T-Mobile account number or mobile number included.

 

Back to top

 

 

Related links

EasyPay.

Online Payments.


I have one of my lines suspended due to a military deployment. Why am I still being charged for it?

0
0

I have one of my lines suspended because I am deployed with the US Army in Afghanistan but I've still been charged for it on my last two bills.  Why?


Why am I charged for a suspended line?

0
0

T-Mobile customer service rep had told me when taking a new connection that If the account is suspended when travelling out of country, then I will not be billed. After paying the bill, I suspended my account and now I get a bill for my suspended account. How can I cancel the account?

sim network unlock code

0
0

Hello, I have a T-Mobile mobilemytouch4gQand I amout of the countryat the moment,Iam unable to usemyphonebecause of acode: "SIMnetworkunlockpin". I wanted to knowif you can helpme. myIMEI: **number edited for customer safety** 5/16-Lauren

Premium Services Question

0
0

Hello everyone,

 

I just received my bill today and noticed I was charged 20 dollars for "Premium Services" which I am 100% certain my father did not sign up for. I got charged 9.99 from Speed Text and 9.99 from SnapSMS. Is there anyway I can get these charges removed? Also is there a way to block "Premium Services" so something like this doesn't happen again? I read that T-Mobile will charge 5 dollars for this service. Is this really true?

how do i get an extension

0
0

I need to know how to get an extension

Print my bill?

0
0

I cannot print my December bill.  The button does not respond.  I noticed others have had this same problem today and earlier this month.  Sounds like the problem is at your end.  All previous months bills are printable.  I would be happy if I could just view it in printable form.  I am trying to learn why my bill is ~$2.50 more than previous months for same service.

doing a return for a online order

0
0

I may want to return my s4 (I enjoy my iphone5) better I will know by Monday if I do decide on this but if I return it it takes 3 days to return back so that could be next Friday when t-mobile gets it back. How longer dose it take for t-mobile to refund the credit card? Do they even do this cause my deposit for another line was returned to my account but I am being sent a citi prepaid card within couple weeks.


Why my account does not reflect the funds I just add? I have a pay as you go plan

0
0

I used to have a 3 dollar per day plan, however I did not add funds during the last month. Today I added $10 dollars but my account does not reflect the new balance. Why?

Cancelling a scheduled payment

0
0

If I schedule a payment but pay earlier by manually making a payment, can I cancel the scheduled payment?

help!!!! my phone stopped working

0
0

and I have no way to contact tmobile...I can't find an online chat option


Automatic Payments by Taiwan VISA credit card

0
0

HI,

Whean I setting Automatic Payments by Taiwan VISA credit card, it alwys show The T-Mobile refill system is currently unavailable. is there any way to solve this problem, is T-mobie payment system not support overse credit card?

 

Regards,

Allen

Is choicehotel on the discount list

0
0

How do u get a complete list of all the companies T Mobile supports for the 15% discount

Viewing all 6385 articles
Browse latest View live


Latest Images