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KickBack offer
Starting January 22, 2017, eligible customers enrolled in KickBack™ can receive up to $10 back per line when they use less than 2 GB of data on that line in a billing period. Go to:How the offer...
View ArticlePromotional EIP (Equipment Installment Plan) bill credits
Throughout the year, T-Mobile offers our customers device discounts using promotional Equipment Installment Plan (EIP) credits. Read on to learn how EIP credits work. Go to:How promotional bill credits...
View ArticlePaperless billing
Paperless billing lets you see your billing information securely at My T-Mobile. To sign up for paperless billing, you need a My T-Mobile account and a valid email address. Also, you need to be the...
View ArticleBilling FAQs
Find answers to commonly asked questions about billing. Learn what to do when you have not received a bill, you notice missing charges, you want to change a bill due date, and more. Go to:What should I...
View ArticleFees & taxes
Learn about fees and taxes you will find on your T-Mobile bill. Go to:Most-recent customer update: January 2, 2016–Changes to Regulatory Programs Fee911 SurchargeAccount Restoration FeeActivation...
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Understand your bill
Learn how to understand your T-Mobile bill. If you've registered on My T-Mobile, you can view or print your T-Mobile bill online. If this is your first T-Mobile bill, the amount owed may be different...
View ArticleAdjustments & refunds
You've checked your bill, and things don't look right. What do you do? If T-Mobile makes a mistake on your bill, please let us know. We'll do everything we can to make it right. You should contact...
View ArticleView or print your T-Mobile bill
Learn how to view and print your T-Mobile bill. You can access your current bill, as well as bills from up to one year ago. If you'd like to obtain a copy of a bill from more than a year ago, contact...
View ArticleT-Mobile Lost my trade in iphone
Did the tmobile trade in offer and sent 2 iphone 6 plus back to them.Tmobile claim they never receive it and now im stuck with this crazy bill.What is the solution to fixing this issue or should I just...
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Credit Card billing is not working
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
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I don't know my PIN and you never let me pay my bill nor set up an autopay....
Customer service with T-Mobile is absolutely terrible. Every single month, it takes multiple phone calls to pay my bill and you ask more and more questions each time my mom or I calls to pay it. You...
View ArticleOut-of-plan phone numbers FAQs
Find answers to commonly asked questions about phone numbers that don't fall within your plan. Why am I charged $.01 per minute for calls to conferencing, chat, broadcast, radio, and other similar...
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I returned an IPhone 6 and am still being billed
I find it hard to believe am still going through all this after almost a year. Back in Feb 2015 I purchased an Iphone 6 and gave a 249.00 downpayment. 14 days later I returned the IPhone 6 as I was...
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Help with September Free Iphone 7 Promotion
Hello, Can anybody from T-mobile help me with this promotion? Here's the information I have: 9/19. Ordered Iphone 7 through tmobile.com9/28. Received Iphone 79/30. Sent Trade-in (Iphone 6S)10/03....
View ArticleWhy am I only getting credited for one line when I did the two free lines...
Who do I need to contact to clarify this for me? I already called customer care and they just gave me the go around.
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I cancelled my line but still need to pay the lastest bill. However, T-mobile...
I cancelled my line but still need to pay the lastest bill. However, T-mobile asks me to enter my T-mobile phone number to send me a verification code to log-in. I do not have access anymore to the...
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How to block "Out-of-Plan Number" ?
I'm starting this discussion to followup "Out-of-Plan Number" problem.How to block "Out-of-Plan Number" ? I have T-Mobile family plan. When I start my T-Mobile plan I asked the T-Mobile costumer...
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I've checked my credit rating and I have an outstanding amount to pay
My account ceased in Jan 2014 - I no-linger use the account and as far as I'm aware the account was up-to-date.How do I get this £43 off my credit rating?ThanksToni
View ArticleiPhone 7 Trade-Up Promo - no credit received
Ordered the iPhone 7 on Sept 9 from T-mobile website and received it on the launch day, Sept 16. Sent my old iPhone 6 immediately upon the receipt of my new iPhone 7. Got a notification on Sept 26 that...
View Articlesuspended line
I called a few hours ago and had a line suspended. The phone is still being used as it was. Does anyone know how long it takes to suspend a line? It says "line suspended" next to the phone number on my...
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