I'm writing about my contract, after been a long and loyal customer for tmobile, it is first time i have critical issue like this. in my family plan , there was 4 lines, because of family member is leaving U.S. I was thinking to cancel one of the line. contract is due at Mar 2013. at 13 Feb, i walked into a local tmoble store, and asked salesman about canceling one of the line. found out contract is due at Mar, I told her that i will come back at April to cancel the line and renew the contract for a Galaxy S4. At the time i about to leave, salesman stoped me and told me that she could change my plan to unlimited up to 1000 min , that would save me some money , she never mention anything about extend my contract for another 2 years or change my classic plan to value plan. there is no reason for me to extend the contract right before canceling the line to pay$200 extra for ETF. Yes i agreed to change to less expensive plan, but I would never agree to extend the contract at that time, that salesman did not show me the paperwork about renew the contract , not even a verbal notice. . I DID NOT authorize the extension of my contract when I made the change and was not informed about any contract duration changes. I called CS couple times, talked to a manger once, no one can help, they keep repeating that i was agreed to renew the contract, Can tmobile provide my signature on the contract or a voice record ? i guess not, I also emailed your contract dispute department and did they did not respond. A contract is an agreement between two parties that come to common terms. I did not approve the contract extension at that time. Is there a solution for this unfair contract extendtion?
↧
T mobile extended my contract without proper notice
↧