Yesterday I went into the store to sign my dad up for a plan. While there I mentioned that auto-pay wasn't working for my grandfathered $70 unlimited data plan. The manager said the only way to fix that was to switch over to postpaid, and that I could keep my grandfathered plan. I repeatedly asked that it would be the same $70 plan with unlimited and unthrottled data, and 2.5GB mobile hotspot. He and another associate assured me it was.
They make the switch to postpaid, but it was the current $70 plan with 5GB of 4G data. When I asked them to fix it they said they were unable to.
Could I get some help getting this fixed? If it means returning to prepaid and paying in store each month because of a broken online system, I will live with that. I feel like they intentionally pulled a bait-and-switch.
Thanks
