Back in April I ordered one phone as an upgrade from T-mobile's online store. I was charged twice and received two phones. After contacting customer service I was instructed to send back the phone and the money would be credited to my account.
The phone was sent back however the money was never credited, thus I contacted T-mobile again and was instructed to file a dispute for one of the payments with the bank. The dispute was handled by my bank and I got my money back. Thus everything was settled for now.
However in May T-mobile put up an overdue charge of that amount on account. Thus I contacted T-mobile again and the representative assured me that the issue would be fixed.
However today (June 15) T-mobile suspended my account due to that overdue charge. And after talking to customer service I was forced into making that payment or my service would be suspended until the case is resolved. Furthermore it took them until now to finally open a case for this issue, even thou it has been ongoing for months.
The issue is still not resolved as the additional charge has not yet been credited. I was advised by the customer service representative to contact T-force to expedite the process, since this issue has been ongoing for the past few months.
