Customer Service with tmobile is always so frustrating! Last month I was sent a bill for a late notice which we were not aware of and thought we had already paid. I called customer service to see what was going on and the woman who helped me said that it was actually a mistake on their part because of a bill that was sent late or something and that the only balance she sees due was the amount for Jan. So we paid that and then I get a msg saying that I'm STILL past due for a bill. I called again and this time the man who helped told me he sees that the payment was made, because we pay in store with cash, and that it was just not processed yet. He said he was going to fill out a missing payment form or something and that I was cleared and the only payment I had left was for the 2/6. So today, I get ANOTHER msg saying my phone is about to get cut off unless I pay the past due payment. So I call YET AGAIN and this time a man tells me I have to go to the store and take care of it and that the past due payment stands EVEN THOUGH the past 2 times I had called 2 different representatives told me I was cleared of any past due payments. This is quite frustrating because we've been with tmobile for years now and had always had a great record for payments. What's the point of asking about our accounts if we're not even going to get correct answers?? I am seriously considering switching to other plans because I have grown to become so impatient with tmobile and their "mistakes."
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