I received an email that my bill is already available. I can see the summary in my tmobile website but the bill details is not available. Same thing happened to me last month and the customer service rep told me when I called last month to wait a few days to check my tmobile website again. How do I prevent this from happening again?
↧
Bill details not available
↧
Complaint
I had two lines on my T-Mobile plan. I transferred one of them to AT&T and cancelled the other one back in October. I received a bill for $94 which I assumed would be my last bill. I called to pay it and was told my balance was $188. I asked to speak with a representative. I explained to her my issue. I was told that she saw where I had transferred my first number to AT&T and that line had been cancelled but that the second line had never been cancelled. I explained that I went to the store back in October and cancelled the second line. She said that the store would have had to call it in to get it cancelled and if they didn't do that then it wasn't cancelled. She said there weren't any notes in the computer so there was nothing she could do. She said that she could cancel the line today but that I would be charged a $200 early termination fee. I advised that I didn't have a contract so how could I have an early termination fee. She said that they have a period on all upgrades that charge an early termination fee if the plan is cancelled. I asked what she meant by upgrade since these were both new lines and had never been upgraded. She never answered my question but kept insisting there would be an early termination fee. I asked when the "contract" period supposedly started. She said in October of this year. I just opened these two lines as a new account in April so theres no way I could have had a new contract in October and besides if there was an early termination fee then why wasn't it charged on first line when it cancelled. She never answered and suddenly found in the computer that I could cancel as of today without an early termination fee. I asked about the extra $94 charge for November that the line was supposed to already have been cancelled. She said that since there was nothing in the computer about me cancelling it there was nothing she could do. I advised that the phone has not been used at all and my online account access was shut down when I cancelled the lines so its pretty obvious something went wrong on T-Mobile's end. She said that there was nothing she could do and that I needed to give her a credit card or bank account to pay the charges immediately. She then advised that I would also be charged for the 8 days between when my November bill ended and today. So not only was I charged an extra $94 but I will also be receiving another prorated bill. I find this very upsetting and think everyone should know what they have to look forward to if they choose T-Mobile. I will NEVER use T-Mobile service again and will advise anyone else considering it to stay away.
↧
↧
Payment arrangement - still getting past-due notices
My bill is past due. I set up a payment arrangement online, but I'm still getting "bill is past due & payment is required to avoid suspension" messages" on my phone.
Will I be disconnected even though I've made a payment arrangement?
Clik here to view.
↧
Why do I have a $3.98 long distance and roaming charge on my bill?
My bill doesn't break it down, only that I have an extra charge. I know that, this being my first bill, it would be more than I was quoted. I just need to know what I am doing to incur more fees. Its hard to figure out when your online bill doesn't even tell you why there is a fee or why your bill is extra.
↧
Does t-mobile use data and/or minutes when I am using wifi?
I'm on a prepaid plan. Does t-mobile take away data and/or minutes when I'm using wifi through my internet connection even though I'm not using the t-mobile network?
Benjamin Eakin
↧
↧
Horrible TMobile Customer Experience. HELP!
I am NOT "flyingjob83" but I am having the EXACT same problem trying to refill my account.
someone please help me! Just take my money! don't make this so difficult!
===============================================
Horrible TMobile Customer Experience. HELP!
First of all this has been my most difficult customer experience I have ever had with any other company. I am on a prepaid plan and I did not refill my account with funds. I tried refilling with a CC online and it kept on rejecting. So I ended up calling in and the regular representatives were not able to help and said that they needed to get me over to a "specialist". Ok...no problem. I speak to the specialist and they are unable to help and they cold transferred me multiple times to a special line which ended up directing me to the exact same phone line with the same "specialists". After about 2 rounds of going in circles I asked to speak to a manager. The manager was helpful in that he stayed on the line with me. He got me over to another manager who also could not help me. The manager let me know there was some kind of block on my account and I needed to call 866-853-2575 to resolve this issue. He said if they don't pick up just leave them a message. The PROBLEM is that when I call that number NO ONE EVER PICKS UP. Eventually it says that is directing you to their voicemail and to leave a message after the beep. There is no beep and it just keeps repeating menu options. YOU CANNOT LEAVE A MESSAGE OR SPEAK WITH THE REPS THERE. I have tried multiple times at different times of the day. No one ever picks up. I have had no phone service for a few days.
I ended up speaking to an online chat rep and expressed my frustrations there. Let him know that I had logged over 12 calls and 2 hours of hold time to get nowhere with the issue. His manager called me and transferred me to the exact same "specialist" line. That guy of course told me he couldn't help. Everyone keeps cold transferring me without listening to me. I told them that the "specialist" cannot help. I have called so many times that I have memorized their verification procedures and some of their scripting. All these reps say the same thing and I AM TRYING TO GIVE TMOBILE MONEY BUT THEY ARE MAKING IT IMPOSSIBLE TO DO SO. SOMEONE HELP PLEASE!!!!
↧
I cannot activate 200mb free data sim
2 weeks ago, I ordered prepaid broadband sim only kit because you advertised free 200mb data.
However, I tried to activate this sim card I got but there is no activation code. it has only sim card number.
The sim number I got is 8901260132451757154.
please check this problem.
Thanks.
↧
please unlock my phone imai - 351801046428898 ..
please unlock my phone imai - 351801046428898 ..
T-mobile - galaxy-S sgh t959
↧
Payment options
Payment option details
Automatic payments
EasyPay is a service that allows you to set up automatic monthly payments using an electronic check, ATM card, debit card, or credit card. Find out how to sign up for EasyPay.
Pay online
- To make a payment online using an electronic check, debit card, or credit card, see Pay your bill online. My T-Mobile does not accept credit cards with an international ZIP code.
- To make a payment online using your bank's bill payer site, use the address on your remittance slip if your bank doesn't automatically recognize T-Mobile as a payee.
Pay at a T-Mobile store
To make a payment at a T-Mobile store, use the Store Locator to look for Payment center locations.
Mail a payment
To mail your payment, send your check or money order to the address closest to you:
T-Mobile PO Box 51843 Los Angeles, CA 90051-6143 | T-Mobile PO Box 660252 Dallas, TX 75266-0252 | T-Mobile PO Box 790047 St. Louis, MO 63179-0047 | T-Mobile PO Box 742596 Cincinnati, OH 45274-2596 |
Pay over the phone
You can make a payment through the automated phone system, or by contacting a Customer Service rep. To make a payment this way, you'll need to be the billing responsible party or an authorized user.
Just dial 611 from your T-Mobile phone or call 1-877-746-0909. You can make a payment using our automated account help, which is available 24 hours a day, 7 days a week. You can also make a payment with one of our Customer Service representatives who are available 6 a.m. to 10 p.m., 7 days a week. All payments made with a rep will have a $5 processing fee that will appear on your next bill.
Final Payments
You can pay your last payment by mail, over the phone, or at a retail location.
Payment Arrangements
If you're having trouble making a payment, read about how to set up a payment arrangement.
Refill your Pay in Advance account
If you have a Pay in Advance plan, learn how to refill your Pay in Advance account.
Has this helped? Let us know!/___sbsstatic___/ftp-sync/page_specifics/tmo_survey3.htmlif
↧
↧
I have cancelled my account on 951-4548067 a need a statement to see what my final balance to pay is.
I don't want to start a conversation, I want an answer from T Mobile accounts. How hard is it??
↧
traveling overseas and need unlock code for my phone.....imei no.:368174/04/189749/8
traveling overseas and need unlock code for my phone.....imei no.:368174/04/189749/8
↧
I would like to send a private message to tmo_jessicab.
How can I write to tmo_jessicab, T-force.?
↧
How can I block 3g and 4g data? I don't want my dad accidentally enabling 3g on the phone and then being billed.
I see "Block Content Downloads" (which seems to apply to block Messages, but not 3g or 4g) but I don't see any setting on the website preferences for blocking data downloads 3g and 4g.
Thanks
↧
↧
4th thread: Issue STILL not resolved: CANNOT VIEW OLD CALL RECORDS (stop closing my threads w/o verifying resolution!)
This is the 4th time I have opened a thread on this.
@tmo_donovan - read my other threads. Your "helpful" suggestion of you can review previous bills by visiting t-mobile.com is exactly what I CANNOT do!
@tmo_lucinda - it is T-Mobiles responsibility to fix this issue. I do not have the time, or energy to keep posting just to keep my thread alive.
ORIGINAL THREAD - How can I view old records via new website?
2ND THREAD - http://support.t-mobile.com/discussion/create.jspa?containerType=14&containerID=2009&draftID=278214
3RD THREAD - http://support.t-mobile.com/message/314471#314471
I cannot get an open ticket number from the support email address I was told to contact and they do not have an ETA on the fix. I have been a customer for over 10 years and this is the most frustrated I have ever been. It's enough to make me want to leave. Please take the time to read my old threads, please do not offer canned responses. Put some effort in to this, please. I will continue to open threads until this issue is fixed.
DO NOT CLOSE THIS THREAD UNTIL YOU VERIFY WITH ME THAT MY ISSUE HAS BEEN RESOLVED. I DO NOT CARE IF IT HASN'T HAD ACTIVITY FOR 36 HOURS. I HAVE HAD TO OPEN 4 THREAD ON THIS ISSUE. THAT SHOULD TELL YOU SOMETHING!
↧
Can you transfer prepaid credit to a Simple Choice plan?
Right now my family has 4 prepaid phone numbers through T-Mobile. We are interested in transferring to a family Simple Choice plan, however we are wondering what will happen to the remaining credit balances on our phones. Are we able to transfer the credit to pay the new bill for a month or two until it runs dry? Also, are we able to transfer our numbers as well?
I greatly appreciate your help.
↧
How to view or modified my scheduled payment or pending payment?
I scheduled a payment a few weeks ago. Now, I want to make sure whether I scheduled it correctly but I can't find this information on the My T-Mobile website. Also the "Make a payment arrangement" button has disappeared.
Could you tell me where I can see my scheduled payment? Also, is it possible to modified it?
Thanks
↧
Premium Services
At one point i was able to bill apps and in game purchases to my T-Mobile bill, now it just says, "Verifying your account with your mobile provider" a minute passes, and "Can't verify your account, try again later."
I am wondering if the company i am attempting a purchase with is somehow blacklisted? Please help..
↧
↧
I have been billed twice
Good evening. I have been billed twice in one month. Is it possible if I could be reimbursed as soon as possible?
↧
Payment Quick Links
Payments Support
↧
Do I pay my bill upfront or will I get billed down the month?
I have my tmobile phone with me I haven't been with them after they switch off contracts now I want to activate it on a 60 or 70 unlimited month plan, do I pay right away or will I be billed down the month like I used to be?
↧