I see other people are having this problem and I thought with a little translation I could help.

This was sent in reply to someone else....

" Our T-Mobile.com passwords are sometimes a bit picky. For example, if your password contains the letter V, the letter v is omitted in the saving process. So, if your password was Savingit1 you'd need to enter Saingit1. Or you can change your password to one that doesn't include the letter v. " .

Translation:

" LoL - so like yeah, our stuff is wonky - lol. I like talked to our internet security guys and stuff ( that's Bob and Frank. One guy is a part-time Yak herder and the other is like a priest who got fired for molesting Yaks - but we can't talk about that. Anyway they're both reeeeally, reeeally nice and stuff ) So, like, anyway, they say it's like really really hard to fix and junk so we're gonna make you do it - lol. Kthxbai. " .

So. Quick online survey. How many of you out there have ever run into this anywhere at anytime. Hmmm, I thought not.

Anything else we should know about logging in T-Mobile?

For instance, do we need to fill our shoes with Jello and type slow?

I do some coding in my free time so maybe I can help you with one of the most basic, fundamental aspects of a web site.

In the meantime I'll just keep resetting my password every month.

Keep up the good work.

My wife and I have been with t-mobile for many many years now. A few years back for her job she needed a work line and a data stick for her laptop (home nursing). The company ended up going out of business and we ended up stuck with 2 unneeded lines and nearly a full contract period. Bad times, but what can you do. So we waited and waited. Originally our contract was due to be up this month and we planned to drop to 2 lines on a more limited plan. However, at one point her phone died so she took the other phone that wasn't being used and switched it to that line. Unfortunately with that phone she couldn't get reliable reception anywhere and after numerous support calls and troubleshooting determined she had to do something. However, even though we had eligible upgrade we didn't want to extend the contract because we need to get rid of the 2 extra lines.

So she's up at our local official tmobile store on one of the rounds of troubleshooting last september and the rep tells her she can switch to the value plan, get a new basic phone (she's not into smart phones, just wanted a basic flip phone). That since its a value plan there would be no subsidies or contracts. She'd pay extra monthly till the phone was paid of but swore up and down multiple times that the contract would still be up in 5 months ie now. So here we are on the value plan, instead of an upgrade phone we've been paying monthy equipment charges for her last phone. The problem is, we have found out that our contract got extended to September 2014. We've made numerous calls to reps and even put in a mail weeks ago to the contract people, but have heard nothing.

At this point, doing the math, its just cheaper to pay the etf on 4 lines and just walk away from tmobile forever than to pay for 2 extra lines we aren't using for another 19 months. Which is a shame, because other than the snafu with the one phone we've been pretty happy with the service over all. Are there any other options I can pursue?

On my account in both mytmobile.com and on the tmobile mobile app my plan charge is listed as $79.98

BUT on my bill every month it is listed as $99.98

Help me understand this.  I have an unlimited talk + text family plan for $79.98 per month.  WHY am I charged an additional $20 per month for  texting?  THe way the plan is worded, it makes it sound like the plan price ($79.98 per month) includes both unlimited talk AND unlimited text.

NOT SO.  I just spoke to customer service to see if they could help me understand why my account says I have a $79.98 plan, while I am billed $99.98 for my plan (this does not include the extra charges for my data plans for each phone, the charge for my add-a-line, and the charges for taxes and fees--this is JUST for my family plan "unlimited talk + text"--the same plan that says in my account that it is $79.98).  The rep let me know she could understand my confusion because of the wording, and then explained the $79.98 unlimited talk + text plan is just the BASE for the plan, and there is a $20 additional fee for unlimited texting. 

Wanted to warn everyone because no one will explain this to you when you sign up for the plan; in addition, no where on the website does it explain this; no where on the bill does it explain this, no where in mytmobile.com does it explain this, and it is NOT listed anywhere in the breakdown of my charges. It is very misleading--the name of the plan is "unlimited talk + text" which insinuates both talk AND text are included at the $79.98 price. THERE IS A $20 EXTRA FEE FOR TEXT!

Was viewing my first bill online and I see that I am being charged for the Activation Fees that were supposed to be waived.

To say that I was upset is an understatement. I called customer support and was told that it was resolved, but the fees still show up on my bill.

My first experience with T-Mobile has been extremely disappointing. Tempted to exercise the California 30-day law and cancel my service.

How do I stop e-pay & get us mail delivery for bill?

I've tried with 3 browsers on my Mac: with chrome, safari and firefox

I go to my account, I click on "Add funds using credit card, debit card, or checking account" link and

I am getting nothing more than empty page with link of the form

https://tmobile.ecustomersupport.com/tmobile/MyTMobileEntry.aspx?payment=CREDIT&account_type=pre&token=SOME_EXTREMELY_LONG_TOKEN&unavid=refillcard

So I am effectively unable to refill.

It was that way at least for couple of monthes.

I just transfered my phone number from AT&T last month online at T-mobile website.  I only purchased the sim card and joined to the "Value Plan".  At the same time, I found out T-mobile also had a promotion that wavied the 35 dollar activation fee.  When I checked out, I saw the following message

This one-time charge will appear on your first monthly billing statement.

OFFER: Waived $35 activation fee with purchase of T-Mobile® SIM Card

Today, when I checked the bill online and I found out T-mobile charged the 35 activation fee on my first bill.  What does that mean?  Should I call the customer hotline?  Or they will credit back to me later?

Hello,

Question One:

I have recently purchased a Sonic 2.0 Mobile Hotspot with a 6GB plan. I do not have a T-Mobile phone or account. When the website ask me to create my account by typing in my 10 digit phone number it says that the number assigned to me is invalid. I want to be able to secure my T-Mobile account before a hacker does. How do I go about creating the online T-Mobile account for my device when I only have the T-Mobile hotspot and no other devices?

Question Two:

I noticed that the device has a section to send/receive text messages from. Is this free? If not is there a way to disable all send/recieve text messages?

Thank you,

Joel Howard

Is there any way to view billing history for a prepaid account.  I get an email every month but no charge or tax amounts are listed.

Spend 47 minutes this morning on the phone with T-Mobile and Vesta T-Mobile billing departments trying to figure out why my credit card was charged $70.00 for service that had never been used.

7 - count them 7 - T-Mobile represenatives who couldn't help me but could transfer me to a representative or supervisor that could.  Never mind that T-Mobile had cancelled the account 7 days (due to six months of inactivity) before this supposed payment was made. Never mind that a paymwent cannot be made to a cancelled account. They were all so apologetic but no one would do anything.

Vesta argued that I made the on-line payment. No, I didn't.  And besides, the card they charged had just been replaced with a new number by the credit card company.  FRAUD, plain and simple.  Let me repeat that, FRAUD. Vesta T-Mobile charged my card WITHOUT ANY AUTHORIZATION.

Before being transferred to the 8th person, I hung up and called my credit card company, disputed the charge and while I was at it permentantly blocked Vesta T-Mobile from ever charging again.

It will be a cold day you in know where before I EVER consider T-Mobile for a cell phone again. Not only does T-Mobile  have the WORST CUSTOMER SERVICE of anyone I've ever dealt with, they have an affliate that is UNETHICAL AND SLEAZY.

Never again, T-Mobile.

I can not view my bill online.  At all.  There is no button anywhere.  My bill has mysteriously increased since last month and here I have no way of checking to see what the cause of it is.  I then log on to the customer support forums and see that this issue has been ongoing for over 8 months?!?

This is completely unacceptable.

Get it together Tmobile!  It's 2013 and you present yourself as a reputable company, yet your incompentance is shining through, as you are unable to provide such a basic service to your customers as to let them view their bill?   Well, there are plenty of other wireless carriers out there who have figured out how to have a working webpage.  In fact, I am shopping for a new one right now, and as this pathetic fiasco continues to drag out, I doubt that I will be alone.

Do you value your customers?  If so, I seriously advise you to take this issue seriously and resolve it once and for all.  Otherwise you have no future as a company and deserve to be put out of business.

I signed up for service on March 5th, early in the day, when there was a promotion going on that I could get the nexus 4 for $100 with a $50 mail in rebate. In adititon to that I was supposed to receive a car charger (which i did) and then a $35 waiver on my activation. As an added note, this was a webonly deal and i did complete this purchase completely online.

I called support and the guy one the phone had to check with their back office. According to the back office the waiver wasn't part of the deal. The guy on the phone tried to convince me that i was somehow wrong, however, I still had this feeling that I was right. To google I went to find more information. With this being the google flagship phone and only costing $50, the information was readily available. Many,  many blogs had information all stating the same thing. $50 dollar phone after mail in rebate, free car charger, and waivered activation. That wasn't enough for me though, but then after some more searching, i found sites that actually had screenshots of the deal.

http://briefmobile.com/t-mobile-sells-nexus-4-limited-time-49-99

http://news.softpedia.com/news/Nexus-4-Available-at-T-Mobile-USA-for-50-for-a-Limited-Time-334320.shtml

So I wasn't crazy after all. I remember seeing that portion at the top of the site that said "LIMITED TIME: Waived Activation on all SIM Cards"

For the last few months I've been unable to refill via credit card with any browser through wifi or 3G, very infuriating and inconvenient. I am seriously thinking about leaving T-Mobile if I can't refill onlline.

I don't have any problem with any other sites, just the refill part of the T-Mobile site.

One thing I noticed is in the address bar the refill site address has some very long number and is truncated, just cut off. Could that be the problem?

Hope there is some kind of fix for this inconvenience....

Hi Jessica, PDF bills are broken yet AGAIN.

Now they want to be displayed in a pop-ups. Any usability expert can tell you that this is wrong (and do so on their annual top-10 design mistakes of the year). Displaying the bill in a new tab isn't nearly as awful, but totally unnecessary, and only adds work for us (two tabs to close after we've saved the bill instead of just one).

Anyway, once I got past the pop-up blocker (which should tell your programmers how nifty a feature pop-ups are), I got a white screen and a wait cursor, until Chrome timed out.

Awaiting your reply, bill-less.

--Bill Wohler

My father's line is suddenly being charged $9.99 from 8004166129 ASTRLGY2U85739. I just got the bill that says it started 12/31/2012 and now I see another charge for the same amount on 1/31/2012. I have looked at his phone and asked him if he signed up for anything. He has not and did not authorize either of these charges. Following the guidance here, I found out how to block third party downloads for all of my lines. BTW, why on Earth does T-Mobile not block these scam charges by default? Some scammers must be making millions off of this rip-off. T-Mobile is just enabling them  since they allow it. I chatted with a Cust Serv rep, but she claimed T-Mobile could not reverse the charge since it was third-party. I don't understand how they can allow the charge in the first place and then refuse to reverse it when it is clearly fraud. Does that sound crazy to anyone else? Please help!

Whenever you make an account change that impacts your monthly charges, you can expect to see additional charges and/or credits on your next bill. Depending on your billing method (Bill Arrears vs. Bill Current), the impacts to your bill may vary. See Billing methods: Bill Current vs. Bill Arrears to determine your billing method.

Note: There is no need to make a payment for any cost difference at the time the change is completed.

Future Dated Changes

Future Dated changes occur when the effective date of a change is scheduled to start at the beginning of your next bill cycle. When making a future dated change, the impacts to your bill are the same regardless of your billing method. Your new monthly charges will appear on your next month’s bill.

Backdated Changes

Backdating occurs when the effective date of a change is scheduled for a date prior to today. Backdating may occur in limited scenarios, such as to fix a T-Mobile error or when upgrading a feature. When backdating a rate plan and/or feature change, the bill impacts vary based on your billing method.

• Bill Arrears: Your next bill will reflect the monthly charges for the new feature(s) you have chosen today.
• Bill Current:
  • You will see a credit on your next bill for the previous charges that you already paid for the current bill cycle.
  • You will see a charge on your next bill for the new charges selected today for the current bill cycle.
  • You will see the monthly recurring charges on your next bill for the new feature(s) for the next bill cycle.
  • We suggest that you pay the current balance by the due date and look for any adjustments to be reflected on your next month's bill.

Note: Any recurring discount will not be applied for the month where the backdated change was made. Discounts can only be applied to future bill cycles.

Mid-Cycle Changes

Mid-cycle changes occur when the effective date of a change is scheduled to start in the middle of your bill cycle. When making a mid-cycle change, the bill impacts vary based on your billing method.

• Bill Arrears: Your next bill will reflect prorated monthly charges for both the old and new rate plan and/or feature.
• Bill Current:
  • When adding new features, you will be billed the prorated monthly charges for the current month, plus the full monthly charges for the next month.
  • When removing features, you will receive a prorated credit on your next month’s bill for the time you did not have the feature.
  • If you make a change in the middle of the bill cycle, you will be credited the prorated monthly charges for the removal then charged the prorated amount for the remainder of the bill cycle, along with next month’s monthly charges, on your next bill.
  • If you are changing to a lower cost feature mid-cycle, your next bill will be lower than your new monthly charge. This is due to the cost difference in the features causing you to receive a credit toward your next month’s monthly charges.

Note: Any recurring discount will not be applied for the month where the backdated change was made. Discounts can only be applied to future bill cycles.

I had been a loyal T-mobile customer for close to 10yrs.  I decided to make the switch to verizon to take advantage of a corporate discount.  My billing cycle ended 2/23, I ported out on 2/24.  This week I recieve bill for the month of 2/23-3/23...I have no problem paying the prorated fee that accounts for the one day overlap.  I've called CS several times to explain my case be each time am told the scripted response of, "The T&Cs state that you must pay the entire month".  

I have been out of contract for several years.  If you look at the top of the T&Cs page it states:

     Did you activate (or renew) service prior to December 30, 2011? If yes, please click the date for the applicable version of the Terms and      Conditions: July 24, 2011 | July 18, 2010 | June 28, 2008 | December 2004.

The answer is yest I did. The 2011 T&Cs do not apply to my account.  The July 18, 2010 T&C states in section 3:

      If you port your number, you may be responsible for all usage and Charges through the end of your current billing cycle.

May doesn't sound so definitive to me.  It should be up to the descretion of the CS representative to do the right thing and prorate the bill.  The 2008 and 2004 T&Cs state nothing about charges associated with porting your number to a different carrier.

I'm being told that my only course of action is to write a letter to the CS department and mail it in.  At this point the time and cost of the numerous CS employees that have been involved in this dispute far exceeds the amount of the final bill.  I never had an issue as a customer and had even thought of coming back if/when my corporate discount expires but this sure is leaving a sour taste in my mouth.  It's like a bad break-up.

Last May my wife and I bought two phones at a local T-Mobile store which monthly payments are made.  I just now noticed on my current bill that they have one phone listed as being purchased in May and the other one in June.  Consequently, the June phone shows it has made one less payment toward the total.  The fact is both phones were purchased at exactly the same time.  I don't know where the June designation comes from, but I have been shorted one month's payment. 

Can any TMO rep help me with this or put me in touch with someone who can?  I called the customer service number but got somebody who spoke a language I wasn't familiar with.  Thank you.