Why can't your billing department get your process in order? On May 26 your Easy Pay took 100.75 from my bank account....twice... on the same day. A few days later I called 611 to try and get it cleared up Your rep from India (with whom I could barely communicate with) discovered the double payment and said it would be refunded to my bank account. So, TEN days after you took without authorization, 100.75 from my bank account that I needed for groceries, you finally put it back. Then you notified me that since you gave me back my 100.75 that my bill was now OVERDUE and you assessed me a 5.00 late charge. Then on June 13 your billing dept pulled it's head out and actually credited my account for the100.75 that had actually been taken out on May 26. Then charged me an additional 10.00 for being even more late with my supposed June 13 payment. Now you threaten to cut off my phone service on June 30 if I don't pay your 15.00 late fees that should not have been assessed in the first place. IS THIS YOUR NEW MARKETING STRAGETY TO TRY AND GET LONG TERM CUSTOMERS TO SWITCH TO SPRINT? IF SO, IT MIGHT JUST WORK. If you would like to keep my business, please remove your late charges from my account. Thank you.... Kevin Richardson
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