On my phone, I access Web2go, go to "home" then my account, refill , then go to refill with credit/debit card now. It sits there thinking for a minute then says "Secure Connection Failed" it's been doing this for a long while now, like months.
So I finally thought: "I'll go refill from the website"
so I log in and go to billing, refill, enter the card info and address, select refill amount and submit.
System Error
The T-Mobile refill system is currently unavailable.
so, none of my refill options are working it would appear, at least none of the ones I know how to use. is this T-Mobile's way of saying they no longer want me as a customer?
*edit*
not only this but, I think the system also over-charged me for checking my voice mail.. I spent less than 1 minute, it charged for more. I had $1.44 and checked voice mail. First, it wastes time telling me my balance is low (which I already know) then It was some lady I never heard of, so I quickly exit resulting in $1.15. I wonder how long it's been over-charging me and now it won't even let me refill anyways.
There used to be a Chat representative option too, but it's nowhere to be found. It's like T-Mobile has abandon me
the thing is, I have to visit the doctor tomorrow for an animal bite that's infected, I have to call them... on 1 minute time. I will try to refill again, but I've contact support about this and no one has resolved it yet, so I don't think I will stay a customer much longer if they don't do something to fix this (not by choice, but because obviously I can't be a customer if I can't refill right )