Why the dropped calls?
Why doesn't Tmobile work in my house? Dropped call after dropped call, even on wifi. I've been with Tmobile (fka Voicestream) since 2002. I have never had such poor service (both with their network...
View ArticleStore reps lied & refused to sell me a phone
Walked into a store, excited to buy a new phone and the store reps: 1) were supercilious, condescending & rude toward me while fawning over my sister (who has a data plan & was paying extra...
View ArticleSpam messages from number 91240 from a site gossiprevealed.com
Hi I am getting spam messages from number 91240 from a site gossiprevealed.com and I'm billed for them. Block the spammers and restore the billed messages to my account.
View ArticleGuam isn't part of the United States?!
So I call TMO customer service and ask why they charge 29 cents a minute to call Guam since I have an unlimited nationwide calling plan. Astonishingly, I get told repeatedly that Guam is not part of...
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What does Plan #2013041710946 Unpaid Balance $960.00-Monthly Charge mean?
What does Plan #2013041710946 Unpaid Balance $960.00-Monthly Charge mean?
View ArticleJESSICA_B, I NEED HELP!
Hi tmo_jessicab,I have a question about my plan. At first, my current plan has just around ~$100/month in total. On April, I got an iPhone5 and I must add a new line to get it. The Tmobile staff told...
View Articlecheck for an online payment
How do i check an online payment that was made and not applied
View ArticleCan't Refill Account
On my phone, I access Web2go, go to "home" then my account, refill , then go to refill with credit/debit card now. It sits there thinking for a minute then says "Secure Connection Failed" it's been...
View ArticleEnhanced Recovery Company, LLC
When I moved to Vietnam, I changed from a monthly plan to pay-as-you-go. I received a bill from Enhanced Recovery Company, LLCÂ for $70.24, from T-Mobile, but I have no idea what it is for. I can not...
View ArticleJESSICA_B, I NEED HELP!
Hi tmo_jessicabI have a question about my plan. At first, my current plan has just around ~$100/month in total. My account is 784831436. On April, I got an iPhone5 and I must add a new line to get it....
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Call center changes to plan...
On May 7 I called to see what a 9.99 charge was on my bill. The call center rep talked me into a free upgrade on my phone data plan. My first bill showed a charge of $20 for this free upgrade, so I...
View Articlesecure connection failed
On my Samsung SGH-T139 I will go into the Web2Go, then go to account, it says I'm almost out of minutes so I click to refill using a credit card, it tries to load, then it says "Secure Connection...
View ArticleStore reps lied & refused to sell me a phone
Walked into a store, excited to buy a new phone and the store reps: 1) were supercilious, condescending & rude toward me while fawning over my sister (who has a data plan & was paying extra...
View ArticleHow long does it take to reflect military discount?
So far its been like a month and a half with nothing showing.
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleI need to pay my bill because you have shut off my phone but I cannot enter...
because you have shut off my phone but I cannot enter my account and I cannot call because you have shut off my phone. How do I pay my bill?
View ArticleOrder over the phone, delivery took a week, and bill was charged during that...
I made an order of five smartphones over the phone from T-mobile on May 29th, and received them on June 5th, and then ported phone numbers from Verizon to T-mobile on June 7th. When I made an order on...
View ArticleHow long does it take for the Corporate discount take effect?
So I just switched from Verizon to T-Mobile and my mom works at the YMCA. We sent in the order forms that they asked for so we could get the 10% discount. How long does it take for those discounts to...
View Articlei need to know somethiing about my bill
i was wondering when my bill for july was due because i remember the lady that i talked to last time i called said that it was moved to a different date and i cant rememeber when that was can you help me?
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