How to get a sim network unlock pin when abroad?
Hi, I have a Samsung SGH - T499. I am abroad now and when I try a different carrier than T-mobile, it asks me a sim network unlock pin. How can I get it? There are no T-mobile centers here. Do you know...
View ArticleActivation fees waived after 3 months??!!
I recently moved my phone service to T-Mobile, and the girl that set it up at the store was very friendly and helpful. I was told there were no activation fees and what charges to expect right then and...
View Articlecannot refill online using chrome, safari or firefox
I've tried with 3 browsers on my Mac: with chrome, safari and firefox I go to my account, I click on "Add funds using credit card, debit card, or checking account" link andI am getting nothing more...
View ArticleJESSICA_B, I NEED HELP!
Hi tmo_jessicab,I have a question about my plan. At first, my current plan has just around ~$100/month in total. On April, I got an iPhone5 and I must add a new line to get it. The Tmobile staff told...
View ArticleUnable to make online payment with debit/credit card
I have been trying to make a payment on my equipment balance online and keep getting a message that my card number is invalid. I have checked and double checked the info, tried using a different card,...
View ArticleJESSICA_B, I NEED HELP!
Hi tmo_jessicabI have a question about my plan. At first, my current plan has just around ~$100/month in total. My account is 784831436. On April, I got an iPhone5 and I must add a new line to get it....
View ArticleBilling problem, please help!
I have a question about my plan. At first, my current plan has just around ~$100/month in total. On April, I got an iPhone5 and I must add a new line to get it. The Tmobile staff told me that the new...
View ArticleTwo phone numbers?
Two phone numbers appear on the latest bill...am I being charged for two phone numbers? yet a credit appears for that 2nd number that was used during the transition... 727-251-1322 Billing looks...
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The "Add more funds using a credit, debit, or checking account " link does...
The "Add more funds using a credit, debit, or checking account " link does not seem to be working at all, nor do any other links to the page for refilling by credit or debit online. This is the second...
View ArticleHow long does it take for the Corporate discount take effect?
So I just switched from Verizon to T-Mobile and my mom works at the YMCA. We sent in the order forms that they asked for so we could get the 10% discount. How long does it take for those discounts to...
View ArticleI brought in an unlocked 4 g gsm phone and was taken advantage of
I brought an unlocked 4 g gsm phone into one of your stores and per your web site and representatives in the store, I would have unlimited 4g but after they ran my card they told me since it was not a...
View ArticleHace 3 dias recargue el saldo en mi tarjeta prepagada
Hace 3 dias recargue el saldo de mi numero prepagado, en lo que llegue a USA quise usarlo, pero esta desconectado, como puedo reactivar el mismo simcard y recuperar el dinero que deposite en mi cuenta?
View ArticleThe Cheapest Plans: Mobile Data
Greetings everyone! I did a lot of research in determining what service I was going to subscribe to for my mobile needs. Along the way, I compiled a lot of my data together and came up with a quick...
View ArticleWhy the dropped calls?
Why doesn't Tmobile work in my house? Dropped call after dropped call, even on wifi. I've been with Tmobile (fka Voicestream) since 2002. I have never had such poor service (both with their network...
View ArticleCan't Refill Account
On my phone, I access Web2go, go to "home" then my account, refill , then go to refill with credit/debit card now. It sits there thinking for a minute then says "Secure Connection Failed" it's been...
View ArticleHuge Bill!!!!!!!
Wow so my brother cancelled our contract about a month 1/2 ago because he lost his job and couldnt keep up with the bill.. i taught it was a waste of $$$ so i told him to reactivate the lines and i...
View Articlecan I find my itemized bill online?
I'm new to tmobile service. I get a paper bill bu was wondering if I can get to my itemized bill sooner. I checked my balance for my next bill and its higher than I was expecting it to be.
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Call center changes to plan...
On May 7 I called to see what a 9.99 charge was on my bill. The call center rep talked me into a free upgrade on my phone data plan. My first bill showed a charge of $20 for this free upgrade, so I...
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