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Channel: T-Mobile Support : All Content - Billing
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Account Billing activity

Need account history

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First T-Mobile bill

Overview Based on your billing method, your first T-Mobile bill will be a little different than your agreed-upon monthly rate plan. Most new customers are now activated under Bill Current. See Bill...

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Missing promotion discount

Hello, I registered for the lifetime discount promotion in June 2012. After 6 month I received the first 5 USD as lifetime discount (so instead of USD 60, only USD 55 get deducted for my pre-paid...

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I can't contact T-Mobile

a call came in from 8009378997 with an extension, asking me to call them back. at 8772976323 my phone was just refilled, but T-Mobile stole this from me, how am I going to call you back?I tried, it...

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Payment options

OverviewT-Mobile provides the following payment options for you: EasyPayOnline at My.T-Mobile.comOnline through your bankPaying at a payment centerPaying through the mailPaying over the phoneFinal...

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T-Mobile ETF waiver denied even though children are moving out of coverage area

T_MOBILE CUSTOMER LOYALTY IS A SHAM: I have a family plan with T-mobile and have been a customer for over 10 years. I have 2 sons moving to college in an area where there is no Tmobile Coverage.  I am...

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Equipment Installment Plan

Overview The Equipment Installment Plan (“EIP”) is a payment option available for qualified new and existing customers on selected rate plans.  Qualified customers are eligible to purchase handsets by...

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JESSICA_B, I NEED HELP!

Hi tmo_jessicab,I have a question about my plan. At first, my current plan has just around ~$100/month in total. On April, I got an iPhone5 and I must add a new line to get it. The Tmobile staff told...

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Hace 3 dias recargue el saldo en mi tarjeta prepagada

Hace 3 dias recargue el saldo de mi numero prepagado, en lo que llegue a USA quise usarlo, pero esta desconectado, como puedo reactivar el mismo simcard y recuperar el dinero que deposite en mi cuenta?

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How do I pay my bill from the Tmobile app?

I recently got the S4 but now have no access to the bill payment option from the phone.  There are no options to set this up from the Tmobile website.

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i just paid my bill but it is not working on my phone

yesterday i paid my bill , and it doesnt seem to be working

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I removed the additional Data feature last month and the charge is still...

I removed the additional Data feature last month and the charge is still showing up on my bill (2.5GB Data SMHS Value from 6/02/13 to 7/01/13) . Please credit my account with the additional $20.

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Unable to make online payment with debit/credit card

I have been trying to make a payment on my equipment balance online and keep getting a message that my card number is invalid. I have checked and double checked the info, tried using a different card,...

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What happens when you don't pay an installment fee on your phone?

I am looking to swap phones with a friend, they are afraid that the phone would become unusable if i don't pay the fee. I told them that it wasn't possible for tmobile to shut off the phone and make it...

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can i get an extension on my bill

I need AN extension on my bill to 7/8

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The "Add more funds using a credit, debit, or checking account " link does...

The "Add more funds using a credit, debit, or checking account " link does not seem to be working at all, nor do any other links to the page for refilling by credit or debit online. This is the second...

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Bill Pay Arrangements

I need to make arrangements to pay $50 now and $80 on July 24. Thanks.

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Where are my minutes going?

Just re-filled my pay-as-you-go phone with unlimited texting, no data, and $15 worth of minutes. I made one call to voicemail, but now my account is telling me I only have 0.80 cents left. I checked my...

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Tax doubling on prepaid?

Why did the tax on prepaid increase from 6% to 12%?  I just added $10 and was charged $1.20 tax.

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blackberry devices works with pay by day plans?

Hi ; somebody knows if the blackberry devices works with the pay by day plans?

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