Good news! That activation fee you dread will no longer be coming to a bill near you! All you have to do to avoid that fee is activate a new line of service at a T-Mobile-owned retail store, over the phone with Customer Care, or online at T-Mobile.com or My T-Mobile.
No matter where you activate, any new Simple Choice (Value No Annual Contract) activation will be free of an activation fee.
However, some restrictions apply. The following customers will be charged a $35 activation fee:
- Puerto Rico customers
- Washington DC customers who activate a line on a Classic plan
- Customers activating on a Classic plan at non-T-Mobile stores, like Best Buy or Target
Activation Fee Waivers by Channel
You may be eligible for an activation fee waiver depending on the channel in which you activate T-Mobile service:
| Rate Plan Activated | Channel | |
WDC, Puerto Rico, Indirect, National Retail | Customer Service, Telesales, Retail/Branded (all except WDC and Puerto Rico) | |
| $0.00 | $0.00 |
| $0.00 | $35.00 $0.00 Business $0.00 Advantage (MCSA) |
The following situations may qualify you for a waiver or bill credit, regardless of plan type or activation channel:
- You’re eligible for a T-Mobile-sponsored promotion.
- You activate at specific military bases from a T-Mobile kiosk.
- You are taking over billing responsibility of an existing customer's account. See Change of Responsibility.
- You cancel your account within 14 days.
- You reactivate your account within 90 days of cancellation.
- You port your number back to T-Mobile within 90 days of porting out from T-Mobile.
Note: In these situations, bill credits can take up to three bill cycles to appear.
If you believe you qualify for an activation fee waiver, please contact Customer Care. For new lines or to activate service, check out T-Mobile.com/plans today!
** This document only applies to activations after March 24, 2013.**