what change was done to my account June 15.13, notified July 10
what change was done to my account June 15.13, notified July 10
View Articletrouble refilling
I am on the $30/mo. 1500 talk/text plan. when I use up my minutes before my scheduled auto-refill date, it takes me 3 to four ours of phonecalls, on-line chats, and emails to get my phone up and...
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Is EIP on my bill?
Is the equipment installment plan on my regular T-Mobile bill? I am new to T-Mobile and got 4 phones. 1 MicroSIM, and 3 iPhone 5's ($21 EIP per month). I do not see the EIP under my bill. This worries...
View ArticleWhy an RP migration fee on a new SIM card ($150)? This was not included in...
Why an RP migration fee on a new SIM card ($150)? This was not included in costs at the time of order. ALL fees should be included at the time of order!
View Articlewhy is my discount not included on the bill
Why is my discount not included in my bill?
View ArticleT-Mobile Support: No live chat, no email -- WTF?
To get a SIM network unlock PIN, I am instructed by the document [SIM Unlock your phone] to "contact Customer Care." However, it appears to be impossible for me to contact T-Mobile's Customer Care....
View ArticleHow do I pay my bill from the Tmobile app?
I recently got the S4 but now have no access to the bill payment option from the phone. There are no options to set this up from the Tmobile website.
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleMobile to Mobile over Wi-fi Calling charges whenever minutes
Is this intended behavior? I have absolutely NO signal at home (0 bars) so am forced to keep my wi-fi calling turned on anytime I'm around the house. I've noticed that, recently, I've started to...
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What does Plan #2013041710946 Unpaid Balance $960.00-Monthly Charge mean?
What does Plan #2013041710946 Unpaid Balance $960.00-Monthly Charge mean?
View ArticleActivation Fee: Billing
Good news! That activation fee you dread will no longer be coming to a bill near you! All you have to do to avoid that fee is activate a new line of service at a T-Mobile-owned retail store, over the...
View ArticleExtra 21.98 use charges
I am getting this $21.98 use charges even if i have not activated any plan , neither my secondary lines users have activated any.Please remove this unwanted charge asap and i want my money back which i...
View ArticleChange timing of billing notifications
This has been discussed before, but since T-Mobile insists on waking me up at night for billing reminders, it clearly needs to be brought up again. I understand that T-Mobile is obligated to send SMS...
View ArticleTax on bill
I would like to know why the tax rate of my prepaid service increased from 6% to 8% this month ( I am from Columbia, MD)? Thanks
View Articlehelp??
i just bought an iphone 5 a month ago under a the down payment and pay for the phone while paying for my monthly bill.... i am not interested in being a tmobile customer, so is there a way i can return...
View ArticleUnwanted billing and payment posting notifications
I would like to disable the "payment coming due" and "payment posted" text messages. Under http://support.t-mobile.com/docs/DOC-4167 it saysIf you opted to receive an alert through your My Account...
View ArticleCustomer Service
I am George Russell at fullbacktat@hotmail.com 2107237324. I am in Afghanistan and I still have not received my unlock code for my phone. I find this unsat since I requested it about 20 days ago....
View ArticleHow do I turn off SMS (text message) billing notifications from numbers 456...
I get an insane number of notifications. Payment is due in 3 days. Payment is due tomorrow. Etc. How do I turn off all that?Thank you!
View ArticleDisable billing notifications from 7777 and 456?
Like many other people in this forum, I have autopay enabled and I receive unwanted billing notifications 2 days before payment, 1 day before payment, and the day of payment. Often, these messsages are...
View ArticleSecurity deposit
Hello, I have a two year contract that runs out this August. When I initially signed it I had to pay a security deposit of $100 and I was told that I'll get it back after my first year if I'll pay my...
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