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How can I access/request information on the specific times for data usage in...
I need a record of the specific time of day, not just the date. In my account interface, this is available for the current billing period, but not the previous ones. Again, this is for data usage, not...
View Articlecharging activation fee on first bill that should be wavied?
I just transfered my phone number from AT&T last month online at T-mobile website. I only purchased the sim card and joined to the "Value Plan". At the same time, I found out T-mobile also had a...
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Is EIP on my bill?
Is the equipment installment plan on my regular T-Mobile bill? I am new to T-Mobile and got 4 phones. 1 MicroSIM, and 3 iPhone 5's ($21 EIP per month). I do not see the EIP under my bill. This worries...
View ArticleWhy an RP migration fee on a new SIM card ($150)? This was not included in...
Why an RP migration fee on a new SIM card ($150)? This was not included in costs at the time of order. ALL fees should be included at the time of order!
View ArticleT-Mobile Support: No live chat, no email -- WTF?
To get a SIM network unlock PIN, I am instructed by the document [SIM Unlock your phone] to "contact Customer Care." However, it appears to be impossible for me to contact T-Mobile's Customer Care....
View ArticleNew customer, brought my Nexus 4 over, can't use an upgrade for a year?
Hi all. I'm a new T-mobile customer. I just started a new plan a few days ago and at the store I was told I can upgrade anytime, but when I look on the website to upgrade, all the phones are full...
View ArticleWhy is my bill still not updated? You promised to update twice in my calls to...
Why is my bill still not updated? You promised to update twice in my calls to you about it! Also my last payment is not shown, but it says I still owe $6????Please make the billing more understandable...
View ArticleTax on bill
I would like to know why the tax rate of my prepaid service increased from 6% to 8% this month ( I am from Columbia, MD)? Thanks
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Two Phones Lumped into a Single EIP?
So I just switched to T-Mobile last month and got two iPhone 5s. I was using Windows Phone before and held on to the phone (Lumia 920). I decided I like my Lumia better, so I sold the iPhone 5 - but...
View ArticleMy contract expires in 6 months. I was wondering what was the early...
My contract expires in 6 months. I was wondering what was the early termination fee per line if I canceled it tomorrow? thanks
View ArticlePlease help - OVERCHARGED
Please help. You debited my account over £600 in June due to two telephone lines being added fraudulently. These lines have now been removed, but your advisors are unhelpful and will not put me...
View ArticleCan i please get my online account deleted?
Hey I made my whole online account by mistake and found no way of deleting it, is it possible for anybody able to, to please delete my forum account as well as the online account associated with my...
View Articlehow do i file a billing dispute about premium charges on my account.
I have several charges on my account that T-Mobile could not identify. I contacted Google play and let me know they were for candy crush purchases (ridiculous) the total charges add up to $79.99...
View ArticleChange timing of billing notifications
This has been discussed before, but since T-Mobile insists on waking me up at night for billing reminders, it clearly needs to be brought up again. I understand that T-Mobile is obligated to send SMS...
View ArticleT-Mobile Support: No live chat, no email -- WTF?
To get a SIM network unlock PIN, I am instructed by the document [SIM Unlock your phone] to "contact Customer Care." However, it appears to be impossible for me to contact T-Mobile's Customer Care....
View ArticleJust Added $50 to my phone via phone card and can't place a call due to low...
Just Added $50 to my phone via phone card and can't place a call due to low funds?
View ArticleTaxes on EIP
If I were to get an EIP on a Nokia 925, the monthly payment would be $20. How is sales tax factored into the EIP? And on the cell phone bill, will the EIP be subject to the same insane cell phone...
View Articleno reply from several attempts to contact contract review please help
Hi there, I have been trying to contact contract review via email since February! 4 emails sent. 3 phone calls to customer service. I am going to copy and paste my issue here, If anyone has any...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleAccount charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
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