why when i try to view my current bill online last month's bill is showing?
I've been trying to view my current bill online since I've received the notification that it was up and it continues to show me the break down for last months bill instead of the current bill.
View ArticlePaying phone bill at a payment center
How does paying your T-Mobile phone bill work if you go to a payment center to pay it (store)? Can you pay with cash and is it instant (can you pay on the due date without being late)?
View Article4 charges to my credit card and no refill on my account!
Dear T-mobile, I tried to refill my prepaid account 4 times. Every time Vesta charged ny card for 75 dollars, but ny account is still empty.I was sure that you will return my money back or add them to...
View Articleunderstanding billing
I went online to pay my bill on Friday and it was a lot more than I expected it to be but before thinking I paid about $90 of it. I then checked to see exactly what was wrong and why the bill was so...
View ArticleNeed help with an AAL
I need someone, hopefully someone from T-Mobile, to help! I currently have 5 lines on my account on a Classic Unlimited Talk + Text plan. Months ago I had called to inquire about adding a sixth line...
View ArticleFree Text Messages from T-Mobile
July 8, 2013 Plan will renew in 2 days via Auto Pay Estmated charge $50 There should not be an estimated charge. It's $50 rate Unlimited everything $50 a month.Monthly Plan has been paid 7/11/13 good...
View ArticleFree Shipping??
On the homepage...as well as other places on the website... it states "FREE SHIPPING", which I think is great and would love to take advantage of! I decide to upgrade...find a phone that is a "web only...
View ArticleBill I never received sent to collections agency
Hi everyone. I hope someone might have a suggestion for the situation I'm in. Last July, my two-year contract ended. I was eager to switch to a prepaid plan, because I really did not use a lot of...
View Articlewhy is it so hard for t-mobile to make changes to your plan?
I have spoke with representatives on the phone, in the store, even sent in a letter (see below) and it seems that they can never get simple requests right. I have called at least twice a month for the...
View Articlei paid 50$ yesterday, but the money still has not been put on my account
yesterday, i put 50$ on my account via your credit/debit card payment option online. My account balance still has not had that 50$ added on. Any help?
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sim network unlock code
Hello, I have a T-Mobile mobilemytouch4gQand I amout of the countryat the moment,Iam unable to usemyphonebecause of acode: "SIMnetworkunlockpin". I wanted to knowif you can helpme. myIMEI: **number...
View ArticleAdding an existing customer to a family plan
This might seem complicated but here we go. My dad and brother are on a tmobile family plan together. This plan was being paid for by my mom, who has recently passed away. Now, my brother has to pay...
View Articlebilling, refund
I need a refund on my account. I called in June to change my method of payment they said that my debit card wasn't going thru..So I told him to cut my service off I did not want to renew it. Well to...
View ArticleBuyers remorse return policy?
Found out I'm eligible for a remorse process. Question is, if I purchased the phone from a tmobile store, can I go through the process their instead of waiting months via shipping? I mean I did...
View ArticleHello, I have a question regarding my bill
Would you please assist me with the charges on my bill?
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i need to get a reciept for a bill i paid last month.
i paid my pre pay bill on linse for last month but i need to obatin a copy of the reciept. How can I do this?
View ArticleProblems with EIP Electronic Signature
Has anybody had any problems with trying to electronically sign their EIP? I follow the link from the e-mail, enter my pin, and then get the following error: An error has occurred.No changes have been...
View ArticleIf I Cancelled A Line And I Have A Termination Fee is There A Way I Can Pay...
My Account Got Suspended Due To Past Due Balance. However It's Only Past Due Because I Have A Termination Fee Of 200. Is There A Way I Can Get My Phone Turned Back On And Pay The Fee In Installments?
View Articleneed to understand
my name is Dawnicia Robinson(904) 520-1942 and I was told by a rep that my bill would be credited $20.00 for unwanted text by a third party but now my service is off I paid the $170.00 and that left...
View ArticleWhy has my plan been disabled after only 6-days of usage AND with automatic...
I recently switched from prepaid to a family plan (postpaid), got the SIM cards in the email, installed them on Monday with the help of a T-Mobile store and spend 40 minutes on the phone clearing up...
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