UPS lost the package and now I'm being charged?
Hello. I ordered a replacement device since I had insurance and my phone wasnt charging but UPS lost the package. Therefore, I never received the package and now T-Mobile is charging me $586 for that....
View ArticleHi there just join to see how many of you are being held financially hostage...
since 03/13/13(really bad numbers to start eny business relationship) only had big issues coming from t-mobil, all this time every single month new charges for this and that...oh, we are sorry for the...
View ArticleBill I never received sent to collections agency
Hi everyone. I hope someone might have a suggestion for the situation I'm in. Last July, my two-year contract ended. I was eager to switch to a prepaid plan, because I really did not use a lot of...
View Articlei paid 50$ yesterday, but the money still has not been put on my account
yesterday, i put 50$ on my account via your credit/debit card payment option online. My account balance still has not had that 50$ added on. Any help?
View ArticleBill adjustment
Hello, when I renewed my contract I was promised $10 off my bill each month. I had a lot of issues with this promise but tmo_JessicaB was so kind to put the adjustment every month for me. For some...
View Articleneed to understand
my name is Dawnicia Robinson(***) ***-**** and I was told by a rep that my bill would be credited $20.00 for unwanted text by a third party but now my service is off I paid the $170.00 and that left...
View ArticleWhy am I expected to pay 379$ for a device that T-Mobile has due to it taking...
For a second time my Samsung Galaxy S2 failed by way of not charging. For a second time I went through the process of exchanging the phone. For whatever reason this time the phone I shipped back to...
View Article'My balance says 140 minutes and 27.59 balance How come the rate says 18...
My balance says 140 minutes and 27.59 balance How come the rate says 18 cents a minute. Like wise 30 dollars at 18 cents a minute =166 minutes. There seems to be $1.20 missing at 18 cents a minute....
View ArticleEIP Problems, Please HELP!!
Hi! I started new service with T-mobile. After 12 days my S4 WIFI quit working. I called and was told to return the phone under buyers remorse. Otherwise I was told I would be sent a used phone. Also,...
View ArticleWhat can I do to exchange in my perfect condition nexus 4.
What can I do to exchange my nexus 4 that I have had for 6 months and stop paying for it monthly. I was told on phone I wouldn't have to make anymore payments after trading it in but in store I was...
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Your My TMobile website says it is down, meaning I can't login to pay or talk...
I would imagine this is already noted, but each time I have attempted a login on My TMobile this past week, it says the website is currently unavailable while you 'make improvements'. This means I...
View ArticleWhat is my pin number?
can't find the online chat for custmer service and I need to find out what my pin number is for my pre-paid account is, I need some help?
View Articlepayment
my payment is due aug. 2nd, unfortunately I can only make a partial payment and pay the remaining with my next check. will this disconnect my service
View ArticleWhat is wrong with online ordering??
I just placed an order today, but i recieved no confirmation email, no order number or anything. I checked my bank account and T-Mobile took the money out of my account. What is going on?
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What will i get charged for?
So, my girlfriend is going to Europe for 3 weeks. She has an iphone with verizon. I have a mytouch. She told me that because she is a U.S number, i can still text her while she is there and on wifi. I...
View ArticleHow to download an apple application and charge on cellphone bill, instead or...
How to get chargen on my bill instead of apple store when I download an application on iphone 5
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