my name is Dawnicia Robinson(***) ***-**** and I was told by a rep that my bill would be credited $20.00 for unwanted text by a third party but now my service is off I paid the $170.00 and that left the balance at the amount I was told would be credited to my bill of $19.45 and I need to understand because my service is off and I was going by what your rep told me if that wasn't the truth please help me understand I have no problem paying my bill but when I call my provider I trust what they tell me about my service and now my service is off for $19.45 wow!!!! for real I NEED TO UNDERSTAND
*edited out personal info