How do I turn off SMS (text message) billing notifications from numbers 456...
I get an insane number of notifications. Payment is due in 3 days. Payment is due tomorrow. Etc. How do I turn off all that?Thank you!
View Articlewill my service get disconnected if....
I make a partial payment instead of the full payment by my due date? im short on cash recently, and can only afford a partial payment this check and then pay off remaining balance with my next checl
View ArticleNeed help with my bill
Hello, I'm writing because I desperately need someone from T-Mobile to listen to me -- I have called Customer Care multiple times over the years and all I get from them is a generic "sorry, I can't...
View ArticleI don't know what's going on with my payment
Hello, I'm a new user, I bought a prepay card two days ago and the payment is $60, but when I tried to call someone on that day, a msg told me that the payment is due, I don't know what's going on, can...
View ArticlePorting number on last day of contract
Hello, I will be leaving T-Mobile after my 2 yr contract is up on June 30. On this day, I would like to port my number over to my new carrier. However, I want to make sure I take the proper steps in...
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Payment options
OverviewT-Mobile provides the following payment options for you: EasyPayOnline at My.T-Mobile.comOnline through your bankPaying at a payment centerPaying through the mailPaying over the phoneFinal...
View ArticleWhat is my pin number?
can't find the online chat for custmer service and I need to find out what my pin number is for my pre-paid account is, I need some help?
View ArticleI paid a deposit for a new line online and now Im being charged for it on my...
I paid a deposit for a new line online and now Im being charged for it on my bill
View ArticleWhy am I expected to pay 379$ for a device that T-Mobile has due to it taking...
For a second time my Samsung Galaxy S2 failed by way of not charging. For a second time I went through the process of exchanging the phone. For whatever reason this time the phone I shipped back to...
View Articlei paid my bill 8/1/2013 trans
I paid my bill 8/1/2013 now I can't make or receive any calls I have receipt for payment
View ArticleHow do I dispute charges received for usage when I was not able to use my...
I have been using the LG mytouch for several months. It had issues when I first received it, I requested and received another one (same model ?). The second phone came with issues as well. I have...
View ArticleEIP Problems, Please HELP!!
Hi! I started new service with T-mobile. After 12 days my S4 WIFI quit working. I called and was told to return the phone under buyers remorse. Otherwise I was told I would be sent a used phone. Also,...
View Articleactivating my phone
i activated the sim card that i ordered from you guys but my phone is not active. the sim card is in the phone but its still not activaded . can you help me ?
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change of dates
When I switched from prepay to post on aug 20th-which was when Bill was due I wanted to stay close to same due day-instead I got the 16th-store rep said I could call T-Mobile and switch date-now...
View ArticleNeed assistance with internet usage confirmation
my wife was on a trip to Mexico, a few days after being there she started getting messages from TMobile re: internet usage. There are several messages that were sent to her 1st one was early morning...
View ArticleNeed help with an AAL
I need someone, hopefully someone from T-Mobile, to help! I currently have 5 lines on my account on a Classic Unlimited Talk + Text plan. Months ago I had called to inquire about adding a sixth line...
View ArticleWTH??
When I got our phones 4 months ago, they changed the due date for me.Now I just got told that I'm paying a late fee? Every month on the 25th, even tho it's in writing, they still want to shut me off on...
View ArticleNever try to transfer prepaid number to Postpaid.nightmare!!!
I worked for Tmobile in 2007 & have been a diehard supporter of their service ever since.I was a long time prepaid Tmobile user on 2 lines, ( I had the 100 minute, 5gb ,$30 a month plan & 50...
View ArticleStill billing after 30-day trial ends?
I purchased a T-Mobile SIM for a 30-day non-contract trial of your network in my home, work, and other usual locations (I am still under contract to another carrier but wanted to consider T-Mo and...
View ArticleCannot add minutes to prepaid phone! Urgent!
I am a new prepaid T-Mobile customer. My phone and phone number are both from the USA. I am currently traveling in Europe. Of course, I activated the phone and added minutes prior to my departure. I...
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