This has been discussed before, but since T-Mobile insists on waking me up at night for billing reminders, it clearly needs to be brought up again.
I understand that T-Mobile is obligated to send SMS billing reminders to its prepaid customers: the 3-4 monthly messages we get from 456 and 7777. The numbers are not blockable and there is not an option to switch them off like some other notifications.
I do not understand why T-Mo can't set the time that these messages are sent. Two of my last notifications from 7777 that I should "verify funds are available in (my) credit card / checking account" to cover my $50 monthly prepay came at 11:38 PM and 2:59 AM. Others have been between 5 and 7 AM. Given T-Mo's efforts to stem the loss of customers to other carriers, waking us up in the middle of the night seems really counterproductive. I require my phone be on for work and have 2 kids away at college, so turning off my phone at night when it's "that time of the month" for T-Mobile billing isn't an option.
Please either set these notifications for daylight hours or even better, allow customers to pick a block of time to receive them and eliminate the impromptu wake-up calls. This is certainly not beyond T-Mobile's technological capabilities.
I did try moving up my payment date and that dropped me down to 3 notifications from 4. If anyone has other solutions, I'm all ears. Otherwise, I'm just getting grouchier by the month.
