I would like to disable the "payment coming due" and "payment posted" text messages.
Under http://support.t-mobile.com/docs/DOC-4167 it says
If you opted to receive an alert through your My Account app:
You can change this setting anytime. In the My Account app under Alerts and Events > Alert Settings, check or uncheck the Payment Reminder box.
This box is unchecked and has been for months but I continue to receive alerts. The best example of how annoying these are happened in November. I received an alert saying a payment posted to my account, then 54 minutes later received a message saying my payment is coming due. Come on, you're a technology company, can't you do better than that?
Today, I found a thread http://support.t-mobile.com/message/218656#218656 regarding a similar problem. It appears that even T-Mobile support personnel don't agree on what works or doesn't, as one said to go to the My Account app to disable notifications and another said there is no way to disable them.
Having said all that, here are my questions...
1) Why is there an option in My Account to enable / disable notifications if you can't do that?
2) If it's supposed to work and is broken, when will it be fixed?
3) If it doesn't work as it should, why don't you update the documentation (DOC-4167, for example) to tell everyone that even though the option exists in the app, it doesn't work, rather then let everyone who tries to use it become frustrated with your service.
I would much rather be told right up front that there is a problem with the app than to continue wasting my time trying to find a solution to the problem.
Regards,
Bob