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Unable to view my October billing statement

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I can't seem to view my October billing statement.  Anyone else having this issue?  I can see all my previous bills, but just not my 9/7-10/6 bill.

 

I've been dealing with Phone Support and they've created tickets, promised follow-ups, put in requests to send me paper statements, but nothing.

 

Anyone from T-Mobile here who can help me with this?  To not know what I'm being charged for is excruciating.

 

Pramit


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