Executive Customer Relations???
Hello, I have been a customer of Tmobile for 4+ years and over the past 4 months things have gotten out of hand. From poor customer service to being insulted by a couple of different reps, to...
View ArticleMonthly charge for a Premium Service
Hello, this may be a silly question. Is there a way to cancel a subscribed game through the T-Mobile site? ie. Final Fantasy @ 1.99 per month I never use anymore. Or do I have to contact Customer Care...
View Articlewhy are prepaid customers denied basic services?
I don't know about the rest of the prepaid users, but I feel that the ability to view my bill and have a summary of the monthly usage on my phone is a basic service that all t mobile customers should...
View ArticleOff contract phone purchase.
I am pretty sure this is Unique situation. I am normally used to seeing a hold then charge and the hold removed in most cases this is what supposed to have happened. Right now my bank is at a negative...
View ArticleAccidently changed phone plan
Hi Tmobile, I recently changed my monthly 4g plan from the 50$ unlimited talk, text, and data to the 30$ plan with 30 mb data.I went to the tmobile store and changed it, but i meant to change it to the...
View Articleunauthorized contract extend and unauthorized rate plan change
Customer Service changed my rate plan from EM MBB Discount NoOverage to EM 5GB MBB OvrgFree to lock my with new 2 years contract. It's unauthorized contract extend and unauthorized rate plan change....
View ArticleETF
So I have been on a family share plan with 5 lines for 1 year and 7 months 3 of those lines are 2 years and 3 months. I received 4 free horrible samsung phones (no frills). I did get one nokia that...
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View ArticleUnable to view my October billing statement
I can't seem to view my October billing statement. Anyone else having this issue? I can see all my previous bills, but just not my 9/7-10/6 bill. I've been dealing with Phone Support and they've...
View ArticlePremium Services Charge
Hello I got these charges on my last month bill. I contacted tmobile customer care, they said they did some thing to block it. Can a tmobile person check my account to make sure things are ok. Thanks
View ArticleNeed to change cell services, EFT waiver??
I have been a T-Mo customer for 10 years and my job recently transferred me to an area with NO T-Mo coverage. I called and verified this with T-mobile. My job requires me to be away from home 7 days...
View Articlepayment due today.
Can I pay pay 65.00 of my due amount of 123.00 (and change) today? I will pay the balance on November 9, 2012 If that is possible. Thank you.
View ArticleFinal Billing Watchdog
I want to pass along my experiences which may help someone save some money. 1. Your final contract termination date is not on your bill- Do not use the billing cycle! -my activation date was not the...
View ArticleCannot refill online! Cannot view activity online!
Hello, for the past 4 days I cannot refill my account online. I fill out all the information correctly and then when I click continue I get a message that says something like "the system is currently...
View ArticleFake contracts, no bills, collections. Fun times with tmobile, BEWARE
Alright here is a story that might make you laugh since I know many are in the same predicament. Got tmobile in 2004 or was it 2003, not sure anymore. Original contract expired in 2005 or 2006. Never...
View ArticleGetting billed for free T-Mobile texts
I received a couple of free text messages from T-Mobile myRewards, and I got billed for them. Online chat support was not willing to take the charges off, but phone CS did. I want to know how I stop...
View ArticleTermination of Contract
I was a loyal customer of T-Mobile ever since I got a cell phone over 10 years ago and had never really had any substantial issues until this past year. I knew I was going to move because of a new...
View ArticleHow do you apply an employee discount to your T-Mobile account?
I work for Costco Wholesale and I am eligible for a discount through them but the guy at the kiosk didn't explain very well and I've been having problems trying to get ahold of someone there. Could...
View ArticleRefund for fraudulent $9.99 charges...
This is how to get your money back on those $9.99 fraudulent "3rd Party Charges". Sent a demand Letter to T-Mobile, as a precursor to filing in small claims court if a resolution is not met. As...
View ArticleWorst customer service!!!
I just want to say that ive been a t-mobile customer for almost 6 years and they should appreciate there customers a little more! I got the worst customer service today. First of all they have no dam...
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