Contract extension without my knowledge or consent... Bye Bye T-Mobile!
Well my phone broke back in January and I went to a T-mobile store to see if they could fix it. The cusomer rep said that it was not fixable and that the company would send me a new one and I had to...
View ArticleErroneous Billing
I have been a T-Mobile user since 2003 and had no issue. But in September 3 of this year, I purchased my son a new phone at a local T-Mobile store. The dealer at that time change my plan making one of...
View ArticlePoor Customer Service
I have been a T-Mobile customer since 2005 and one of the things I loved about T-Mobile is the great customer service. It appears that T-mobile has outsourced it's customer service department and the...
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T-Mobile Disconnected Service After Being A Loyal Customer?
I have been a loyal customer of T-mobile for the past 3 years now, and have always paid my bills on time with a credit card through the web site. Well, I have been desputing charges for a month now and...
View ArticleAccount Management
Account Changes Account Changes and Billing ImpactsBill languageChange of responsibilityChange your due datePrimary Account Holder managementUpdate your billing address Account Information Bill cycles...
View Articleprepaid plan says "paid for the day" but phone is not used.
I have a prepaid plan (2$ per day for calls/text/web for every day I use it). I have not used it today. Did not mail or browse internet, no calls or texts made or received. But when I look on My...
View ArticleT-Mobile refuses to pro-rate my bill
Jessica, maybe you can help me. I recently had to port out my number because I was moving to an area that T-Mobile barely has coverage. The day the number was ported I was in my fifth day of my...
View ArticleNightmare Experience
Today I wanted to change my plan to get more weekday minutes as I recently canceled my landline. I went to the store but got thorouly confused so I decided to call 611 for help. I decided to upgrade my...
View ArticleDon't understand why I can't cancel my account on contract end date?
Hi, I'm experiencing a lot of frustration with this issue of cancelling my account. I currently have 2 active lines on a family plan with a contract end date of 11/15. I originally had 5 lines, but...
View ArticleUnhappy iPhone 4 User
My family has been on T-Mobile for over 5 years. Over the past year my wife and I have used iPhones on T-Mobile. I was paying for a 4G plan even though I could only receive Edge speeds. About 5 months...
View ArticleI only had them for a summer, but they definitely screwed me over
I got TMobile because they were suppose to be a great deal. I had at&t since middle school, and as a college senior, I decided to leave and get something that was seemingly more cost effective....
View ArticleCannot refill online! Cannot view activity online!
Hello, for the past 4 days I cannot refill my account online. I fill out all the information correctly and then when I click continue I get a message that says something like "the system is currently...
View Articlecontract review
Hello I'm Daniel Franco and I need a review on my contract due to is been extended and did not ask for it.
View ArticleLast Attempt to Contact T-Mobile before Legal Action
Dear T-Mobile,I need to tell you what has been done to me and what I’d like done about it. My account worked perfectly from 2005 to 2011 without issue; from the moment in May 2011 that I got a phone...
View ArticleI still can't print or save my bill in pdf, is this feature still broken?
I still can't print or save my bill in pdf, is this feature still broken?
View ArticleHi Customer Support, I am on the $1 per day plan and I have no tunred on my ph
Hi Customer Support, I am on the $1 per day plan and I have no tunred on my phone for a month but my balance is depleted. How can I find out what happen? How can I be charged when I did not turn on...
View ArticleContrac review
I already have a talk by phone with costumer support and they point this issue to the contract review team.
View ArticlePay Online Never works for me
Am I alone with this problem? Everytime I try to pay my bill online, I log in choose the link to pay with credit/debit, the paymant page then is visible for a split second and, the site tosses me back...
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