Contract Extended Unkowingly?
First off, it isn't right that the only way for a customer to check their contract status is through a page on the Best Buy website. This is obviously something that T Mobile is trying to hide from...
View ArticleT-Mobile treats me like a fool, complaint on BBB if my problems are not...
Yesterday, I called to the Customer Services to cancel my contract. He said sorry and asked me why...etc...Then he tried to keep me stay with T-Mobile with a better deal. Plan deal and Phone deal. I...
View ArticleBetter rate for paying full-price for device?
Im now using a new unlocked Galaxy Nexus on my T-Mobile account. Supposedly, in exchange for buying a device at a discount users are normally locked into a contract to pay off the difference. Since in...
View ArticleT-mobile lies to get you to sign up
On 8/10/12 I called T-mobiles Sales number and asked if they had any available promotions for adding lines to my current plan. The agent that I spoked to offered me a free HTC Amaze with a waived...
View ArticleAn unhappy customer caused T-Mobile extended my contract without any...
I just chatted with a rep right before I write this . In Oct 16, 2012, I chatted with a online representative named Cassius about my billing problem and asked him about my contract, which is going to...
View ArticleCan I port number and still maintain service?
Recently my company provided me with a phone. I would like to port the number on my current T-Mobile phone over to that phone.However I do not want to cancel my T-Mobile contract. Is there a way I can...
View Articlepayment option
Im looking to pay some of my bill but am not able to pay the whole amount this week. I will be able to pay the rest next week and am wondering if that can be processed....
View ArticleBill payment options
T-Mobile provides the following payment options for you: EasyPayElectronic checkCredit cardPaying at a payment centerPaying through the mailPaying over the phone #EasyPaySet up your account to...
View ArticleCheck minutes, balance, web, and message usage from your device
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
View ArticleMy T-Mobile and other self-help options
For your convenience, you can manage many aspects of your phone and data services directly through My T-Mobile.com or over the phone by dialing 611 from your T-Mobile device.Note: Business, Government,...
View ArticleHow long does it take for a credit balance to be refunded?
I paid with a credit card and was over charged by about $430 dollars. Two weeks ago a customer relations agent called and said they were sending a check within 2-5 business days. It's been 9 business...
View ArticleRefusal to Give Billing Info
T-Mobile is STEALING money from my account and is refusing to give me how the money was used on the cell phone.We recently discovered that both of our cell phones were crammed and one was charged for a...
View Articlecustomer service cannot help me
I used a mifi device for 20 days and returned it and terminated my t mobile account. I have spent at least 10 hours on the phone over the last 5 months trying to get Tmobile to clean up my account and...
View ArticleAttempt to set up auto-pay always results in 'System Error'
Hi, I can't find anywhere on the website to raise a support ticket for this, so I'm going to describe my issue here. I've attempted several times, on different days/weeks, to set up an auto-pay...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleExecutive Customer Relations???
Hello, I have been a customer of Tmobile for 4+ years and over the past 4 months things have gotten out of hand. From poor customer service to being insulted by a couple of different reps, to...
View ArticleChange of Responsibility Question.
Hello,If I do a COR and break off my line from my family, do I also keep my upgrade eligibilty?
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View ArticleQuestion regarding charges...
Although our phone numbers are from California (760), we live in Florida and this is also our billing address. However, I noticed that on our bills, we see references to "California taxes", etc....
View ArticleTmobile is keeping silence on something
Two years ago, we had a 2-year contract with TMobile and our family plan is called "Even more for families 750 talk", we paid $59.9 for two lines and $5 for an additional line. We normally paid $88 a...
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