Unauthorized "Premium Services" on my bill
My October T-Mobile bill contains two $9.99 charges for "Premium Services" from "SendMe" and "Mobile Plus Inc". I did not authorize these charges and request they be removed from my bill.--Thank you,...
View ArticleDON'T BUY INSURANCE SCAM
T-Mobile SUCKS! Don't ever buy the insurance plan -- it's a total fraudulent SCAM. Could have brought a new phone for $49.99 or claimed damage on insurance, for which I've dutifully paid $8 a month....
View Article3rd party charge SCAM!!!!!
It appears as though TMobile is a willing participant allowing their customers to be subject to 3rd party fraudulent charges.
View ArticleUnderstanding Your Bill
General Information Account changes and billing impacts Bill languageBilling methods: Bill Current vs. Bill ArrearsDevice order creditReading your billReading your bill – Spanish versionSave money on...
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PrePaid - days left till expiration, but zero balance = ?
I'm a new proud owner of a t-mobile prepaid number If my account has 25 days left till expiration, and I use up all of the balance, does my account remain valid and open?.. and able to have funds...
View ArticleHow last bill with ETF works ?
Hey guys, I'm about to leave Tmobile due to their declining customer service and handling support.. Question.. There's 4 lines on my account which has 2 phones still on contract.I know there is a $200...
View ArticleWhere is my 15% bonus for refilling my phone with another 1000 minutes?
I'm having two problems. The first problem is that I am trying to add another 1000 minutes to my pay-as-you-go account. They are good for 1 year.As this is my third refill at that rate, I expect to...
View ArticleMy account won't stay logged in
I keep logging in to my account, and then every link to pay or change my billing info sends me to a login screen. I re-log in. Then it sends me back to the home page. So I can't access any billing...
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View Article$20 reconnect fee is a rip off!
My phones (all 4 of them) were suspended today for being late on my payment. I called t-mobile and the first person I spoke with said she would waive the reconnect fees if I made a payment then. I told...
View ArticleWebsites still not fixed
Hey Tmobile what is going on with the payment websites people can't acces them. Do you want customers? So someone from the Tmobile staff can you find out why we can't in the prepaid world access the...
View ArticleEarly Termination Fee
I notice the below plrases in the related document: "Moving?T-Mobile wants to go wherever life takes you; however, we understand that sometimes life takes you outside of our network coverage. While we...
View Articlenew customer, inappropriate pro-rated charges on bill.
I signed up on 10/9 On the bill that just showed up in my account, it seems that I'm being hit with pro-rated charges for the "billing period" of 10/9-10/9. With a brand new 30 day billing period...
View ArticleBilling amount not reflecting change of services.
To whom it may concern, On September 10, 2012 I changed changed my data plan from 5GB to 2GB due to pur bill being to high for our budget, I checked our balance this morning and our balance due is...
View ArticleChange of Responsibility Question.
Hello,If I do a COR and break off my line from my family, do I also keep my upgrade eligibilty?
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Added a new line with no activation fee but charged for $35! ?
I have added a new line to my account 2-3 weeks ago with waived activation fee. Recently got the bill with $35 activation fee. Any help or suggestions?
View ArticleCharged Full Month Because I Left T-Mobile?
I have been a T-Mobile customer for over seven years, always paid my bill on time and have never had any issues. Until now. My boyfriend bought me an iPhone 5 for my birthday, so he had to port my...
View Articletmobile refusing to credit wrong charges
i would like to start off saying i am a long time costumer of tmobile. I have recieved a bill of over $1250, due to tmobile removing unlimited minutes from one of my lines by accident while upgrading....
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