Premium Services $6.99
Hello, I have noticed that I have had a unnamed "premium service" on my bill for the last couple months for 6.99. I have no way to stop this service as I have no idea what it is due to it not being...
View ArticleCannot access My T-mobile, says my number is not a T-mobile number
I have talked to 6 or 7 reps from t-mobile who all say they'll can fix this "in 24 hours" but they never do. One day I could no longer access my online account. So I tried to reset my password. It said...
View ArticleT-Mobile truly does not want me as a customer
I am at the end of my rope. I have put up with some of the stupidest agents (starting with the moronic automated voice that does not understand ANY language and can only repeat "sorry, I did not...
View ArticleAnother fraudulent 9.99 charge...
Last month for the first time I received a mysterious 9.99 charge from "wt411.com". This was on my wifes line so I figured she must have ordered something, but I talked to her about it and she said no....
View ArticlePBTD charges are unsupported and T-Mobile doesn't explain them
I have a $3 PBTD plan. I have been (and I am still) out of the country at least for the last 30 days.I have bought a local SIM card and stored my T-Mobile SIM card in a box for the same period. There...
View ArticleHow long for a refund
I purchsed the Lumia 710 prepaid phone. I returned the phone a week later. The store employee said my debit card would be refunded. It's been a week and still nothing. Does anyone know how long it...
View ArticleEarly Termination Fee
An Early Termination Fee is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to T-Mobile...
View ArticleHelp
I contacted T-Mobile customer service a few months back about a problem with one of my devices. They fixed that then said since i had been a loyal customer for many years i was eligable for a free...
View ArticleNo itemized bill/receipt with Prepaid plans...I need one to get reimbursed!
My company reimburses for my personal cell phone plan. I just switched to a prepaid plan, and need a PDF or paper bill/receipt that says, essentially, "you paid $X for startdate-enddate on phone line...
View Articlescrewed many times by tmobile reps...
T-mobile needs to be out of business... my problems started with tmobile 2 years ago.went to the store with parents to get new phones and a new contract. The first galaxy s vibrant just came out so i...
View ArticleHotSpot My-Tmobile Account Page Issue
I purchased and registed a new 4G HotSpot and a $35 card on 26 September. The next day I created a MyT-mobile account so I could add funds as needed and to check data usage/remaining. On the third day,...
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I have a $50 a month prepaid plan, cant view bill/payment history
I do have documentation through texts and on my bank statement but I need an actual bill statement to print out for documentation as well as updating human services of all and any current bills this is...
View ArticleCanceling Monthly 4G
I want to cancel my Monthly 4G plan to switch carriers, how do I do that? There is also a good amount of money that would be left on the account, is there a way to get that money back?
View ArticleGetting charged for texts due to a recycled phone number
Hello. I signed up for a pay as you go account, and have used it on two occasions in the pay by the day mode. When not in that mode, I have left in the pay per use mode. I have never made a phone...
View ArticleWeb Guard - Turn off from outside USA, no SSN
How do I have my webguard turned off from outside the US without a SSN. Last time I was in US, I couldnt get to a tmobile to show them my ID, and may have the same problem on my next trip. I can scan...
View ArticleFraud, Security and Privacy FAQs
This article is designed to provide answers to commonly asked fraud, security and privacy questions. What should I do to help keep my account secure?Someone used my phone without permission. What...
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View ArticleTMOBILE SENDING ME TO COLLECTION- DISAPPERING MY ACCOUNT
I BEEN GOING THROUGH A LOT OF STRESS. TMOBILE SENT ME TO COLLECTIONS SINCE 2007. I THOUGHT THE PROBLEM WAS SOLVED. I GOT A CALL THIS PAST JANUARY SAYING I OWE THEM ALMOST 500.00 DOLLARS BECAUSE THEY...
View ArticleTwo Early Cancellation Fees in One Month?
Dear Jessica/Adam, I started my Classic plan in June 2012, after a few months I found out that this is more than what I need. I changed it to a Value Plan on 9/18/2012, agreed to pay the Contract...
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