Contract Fraud
In October of last year, my partner and I went to the T-Mobile store on Coburg Road in Eugene, Oregon. She'd been a T-Mobile customer since the prior December and been on a month-to-month plan. We...
View ArticleMisleading on renew contract by the Representative
I'm mislead on renewal my new contract by one of your representative today at 1:30 pm pacific time.He presented that if I renew my contract today, I will have full discount for my phones which will be...
View ArticlePBTD charges are unsupported and T-Mobile doesn't explain them
I have a $3 PBTD plan. I have been (and I am still) out of the country at least for the last 30 days.I have bought a local SIM card and stored my T-Mobile SIM card in a box for the same period. There...
View Articleconfusion about corporate discount
Hello everybody, I would just like to come here and express my concern about receiving my corporate discount. I've been with t-mobile since 2005, mostly happily, and in 2010, I got a family plan and...
View ArticlePaperless Bill Format Change?
I want to confirm if there is a problem with the Bill form or if there has been a signifacant downgrade in the formatting of the paperless bills. No offense, but cell bills can be a bit difficult to...
View ArticleHow do I get a Bill Summary / Invoice / Payment Confirmation?
Intro... So I'm a long-time T-Mobile customer (11 years I think) and just switched from a contract plan to a monthly pay-as-you-go plan. I did this because my "old" plan was $60/month for unlimited...
View ArticleT-MOBILE EXTENDS RENEWS YOUR TWO YEAR CONTRACT FOR CORRECTING THEIR ERROR.
I recently discovered that T-Mobile extends the two year contract for not just one, but for all phones associated with your family plan for the simplest of changes to your account. I was not aware of...
View ArticleCheck minutes, balance, web, and message usage from your device
We know you may not have time to keep track of every minute you spend on the phone. That's why wherever you are, we make it easy for you to find out basic information about your current rate plan...
View ArticleMissing payment
If you made a payment and it didn't post to your account:Check the payment posting timelines. A payment is not considered missing until after it has exceeded the appropriate timeline.EasyPay - Payments...
View ArticleLong Beach 90801 DEADzone (3g ONLY middle of night 3-5hrs!)
re: Long Beach 90801 DEADzone (3g ONLY middle of night 3-5hrs!) Any fellow LBC 562 90801 or 90813 customers suffering, as I have, since they oversold the hell out of their infrastructure in the 2nd...
View ArticleI'm really P.O.ed at T-mobile right now....
They are charging me for "my final bill" twice now. I made sure when I left T-mobile (in early August) that 1. I knew my bill end date and 2. I had a zero balance. I had both. My bill end date is the...
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View ArticleWrongly charged when ordering SIM Activation Kit
I was incorrectly charged when ordering SIM Activation kit from web. Contacted T-Mobile support multiple times and talked to dozen people. But reached a dead end every time no one seems to know how to...
View ArticleContract Renewed After Specifically Being Told It Would Not Be
This seems to be an all-too-common problem, and it has plagued me as it has many others. My wife and I took advantage of the 2 for 1 MyTouch 4G sale that was going on in early 2011. We purchased the...
View ArticleUnecessary Charge
Is anyone having issues being charged for unecessary charges every month for no apparent reason?
View Articledisgusting cheating representative
I longed to get the galaxy s3 for a while now. the only question is whether to stick around with tmobile or att. I called in to cancellation department and I was convinced by a rep. name Keila to stay...
View ArticlePremium Charge 9.99
I have had premium charge 9.99 two months in my line. I don't what is that! I called customer severice to stop it. The customer severice told me that I am not holder of my family plan. Therefore, I...
View ArticleTMobile opens account without my authorization
Hello everyone, I am just here to tell my terrible business with tmobile so I may feel better. I've been a tmobile customer for a while. Two years ago I received tmobile bills of one account that I...
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