In October of last year, my partner and I went to the T-Mobile store on Coburg Road in Eugene, Oregon.
She'd been a T-Mobile customer since the prior December and been on a month-to-month plan.
We discussed options with the representative, and explained that we were not interested in any contracted plan and would not sign up for a contract. We were only interested in month-to-month transactions, leaving me the option of getting out if I found the service to be unsatisfactory.
We found a shared-minute plan that worked for us on a month-to-month basis, and I decided to buy a new phone at the same time, on a payment plan (not a contract-subsidized phone).
In December, we added a phone line for a roommate who later moved back to Florida. Last month my partner decided to cut off the extra phone line as we have no need of it and don't need to spend the extra money on it.
We were suprised when the agent told us that there was a two-year contract on that phone.
When we went into another T-Mobile store here in Eugene to clear up the misunderstanding, we were further surprised to find that the month-to-month plan that we are on is recorded as a two-year contract.
We explicitely stated that we were not interested in a contracted service plan, said we would not sign up for a contracted service plan, and signed no contract, except for the payment terms on my un-subsidized phone.
I have brought this matter to the contract review "team". They seem to consider me a liar and my contract valid. I've challenged them to provide proof of our agreement to a contract for review by our legal team.
At this point, I don't know how T-Mobile can consider a contract valid when there's no agreement to the contract by the customer. When we started the shared service we never agreed to any contract and never signed any contract. All of the paperwork with which we were provided regarded a month-to-month service.
When she called to set up the third line, no contract was mentioned to her (I was right there listening) and she agreed to no contract or contract extention.
To claim that we are under contract and attempt to charge us fees for early contract withdrawal is plain and simple fraud.