They are charging me for "my final bill" twice now.
I made sure when I left T-mobile (in early August) that 1. I knew my bill end date and 2. I had a zero balance.
I had both. My bill end date is the 10th of every month (now I knew when I can leave their service with out 1 day of pro-rated service).
And I saw that I had a zero balance for my end cycle in August--when I left them.
Problem is--the second you port a number--you no longer have access to the website. I tried to print out my last bill and reflect the zero balance on the 10th after I ported my number. Big mistake not doing it before porting my number. Because now T-mobile has charged me on 9/1/12 for "my final bill" Which is a crock.
I talked to a live chat person, got the same answer.
Spoke with a person yesterday got the same answer.
Was told by person above a supervisor wasn't in and i'd get a call back later.
I never got a call back.
So, what have I done to prove my side? Use T-mobiles own billing methods to show that I'm paid up. But still no one will listen.
I'm under billing method: Bill Arrears
I payed my bill at the end of August when I left
Why am I being charged in September?
I don't blame the people I've spoken to or chatted with. I blame the way the company has set it's self up computer wise/etc. This is being done intentionally I swear to God. They think b/c it's a "small" amount and I've been promised its the last one I'll see from them that I'll be a little bit angry and give up to them. HELL NO I WONT. And for anyone that thinks I'm being crazy I'm not, nor am I some weirdo conspiracy theorist. I just happend to know whats right and this isn't right. Something is goin on where they skew the facts on peoples account. And I'm sure they arent the only company that does this. So the fact that the monitors in front of their reps are lying to them says ALOT about this company. Cant blame the reps for what they see.. Just make sure to dot your i's and cross your t's when you leave T-mobile! PRINT OUT EVERYTHING