I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part.
I've been a TMobile customer for 5 years or so. Always paid on time, had no problems... pretty boring. Eventually I moved to the suburbs and had no service out there (spotty voice, no data) so was forced to cancel. Ended up going to VZN since they have signal where I live. I cancelled 5 days into the billion cycle, and lo and behold, got a bill for the full cycle in the mail about a month later.
I was sure this was some mistake, so I called customer service. Initially, they were pretty sure this was a mistake too and that the bill would be corrected. I went on hold - a few minutes later the rep comes back and tells me that normally the bill would be prorated, but because I went to another carrier, they'll be charging me for the full month (!!!). Seriously.
Let me say this again - they will charge you all they can just because you went to a competitor. Am I crazy, or is this just plain spite & vindictiveness? Up until now, I had nothing bad to say about TMobile. Recommended them to everyone who asked, since if you lived in a major metro area, they basically provide the same service as anyone else at a lower price. Even after I left, I would tell people this, as I really left a satisfied customer - not TMobile's fault that they don't have service in some suburb yet. But this one single act has turned me against them. I'll probably pay the $100 they want, but I'm also going to make sure that all of my friends, family, coworkers will know about how spiteful TMobile is. Lots of online posts as well. Legal or not, what they're doing is wrong, and I'm happy to dedicate a good chunk of my downtime to spreading the word.
I'm really wondering, is $100 worth all the bad press they're going to get from this? How can you claim to value customer service on the one hand and then go on to treat people like this?