I recently discovered that T-Mobile extends the two year contract for not just one, but for all phones associated with your family plan for the simplest of changes to your account. I was not aware of this, as it was not so when we signed up originally. It seems when we added our fourth line and we had to accept a two year contract, we were unaware we were actually doing so for all the lines. We did not become aware until we recently inquired about upgrading a phone. Now came the need to add a fifth line to our family plan. We went to Target to purchase the phone. At the time, T-Mobile offered to add a line for $5.00 rather than the standard $10.00. So we proceeded with the order, I also made the agent aware that I had AAA and that for AAA members, we receive the waiver for the $35.00 activation fee. I was told that after the purchase I can contact T-Mobile to have the activation waived. When I did, T-Mobile did, but hit me with another two year contract for all the lines for doing so. Funny thing is that the day before, when I purchased the fifth line, I had to extend the contract for all lines, then had to do that extension the very next day? Wow. Now yesterday that I checked my bill statement online, I noticed that T-Mobile did not set me up with the $5.00 a month for the fifth line as promoted, but the standard $10.00. When I called T-Mobile and spoke to Andy in the Loyalty department, he stated that was a mistake on T-Mobiles part and would be able to correct that, however, in order to do so, I need to extend my two year contract. That is when I said to myself T-Mobile crossed the line. How is a customer to be required to extend their two year contract for all lines on your account so T-Mobile can correct their mistake? That is absurd and bad business. I stated I did not wish to extend my contract. In response Andy stated, "then the only way is to go to the place I bought my cell and have them correct it". When I went to Target, Julio, the Electronics Department Manager, checked my account, confirmed that the order and plan was entered correctly with the $5.00 promotion, but somehow T-Mobiles system changed it to the $10.00 rate. He called T-Mobile and as a surprise they told him the same thing they told me, about having to extend my contract two years in order to correct that. Funny thing is that even as of today, they are still promoting the $5.00 to add a line on their website. What I could not accept, is the irrational response Andy had stated, saying "well its only been eight days from the last time we extended your contract, at least it’s better that say 90 days". My response to that was, "I don’t care if it’s been eight days or just one day, a customer should not have to extend their contract for all phones on your account in order for T-Mobile to correct their error". Andy replied, "I totally agree with you and understand, but that is T-Mobiles Policy". So I can bite the bullet and just extend the two year contract and accept this unacceptable policy and call it a day, or take the Samsung Galaxy S 3 back to Target, get a refund and little by little pay the early termination fee's on the remaining 4 lines and jump ship to another carrier and possibly take advantage of this and aim for the upcoming iPhone 5 or just the Galaxy S 3 again, but now on a different carrier, Sprint maybe? Verizon will get too expensive. Or should T-Mobile correct the problem and correct the mistake without having to extend my contract?
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