Dear Jessica/Adam,
I started my Classic plan in June 2012, after a few months I found out that this is more than what I need. I changed it to a Value Plan on 9/18/2012, agreed to pay the Contract Termination fee ($200), thinking that I no longer have a contract service, I did not see any contract end date at the website. Last week (10/4/2012), when I reviewed my account online, I found out that I still have a contract until 9/18/2014(?).
Please let me know if I can have:
1. The plan change reversed so I can change to a Monthly 4G plan with only one early termination fee (ETF), or
2. The ETF waived when I change to the Monthly 4G plan (which is more suitable to my needs) or
3. The ETF waived when I cancel the current plan and start another no-contract plan.
The change was made only recently (about 3 weeks), I sincerely hope that you can help me. It makes no sense for me to pay the termination fees twice in one month.
Please let me know if you have any questions or need any clarifications
I am looking forward to your reply.
Thanks
Tam
PS. You can look at my (minimum) usage history and you would see why I want the change.