Early Termination Fee

An Early Termination Fee is a charge made to your account when you cancel service and end your service agreement with T-Mobile early. The ETF is intended to provide reasonable compensation to T-Mobile for the losses it suffers when you do not remain a customer for the full term of your service agreement. The ETF is charged for each line being canceled on the account.

Taxes may apply to an ETF based on state and local laws. These taxes are valid and not a result of a billing issue.

ETF Amounts and Tiers

The ETF amount can vary based on your service agreement type and the length of time left until your expiration date.

Miss us?

We miss you! If you regret the decision to cancel service with T-Mobile, we understand, and we’d love to have you back. Resume service with T-Mobile within 90 days of canceling, and we will automatically credit the ETF back to your account. If it doesn’t appear on your first bill, don’t fret. It may take up to two billing cycles to appear.

Change of Responsibility

If you need to cancel service and wish to avoid paying the ETF, perhaps you have a friend or family member who is interested in switching mobile carriers? This way, they can avoid new activation fees, and there is no ETF for you. It's a win-win situation! Learn more here.

Moving?

T-Mobile wants to go wherever life takes you; however, we understand that sometimes life takes you outside of our network coverage. Moving is stressful, and we don't want to make it any harder than it has to be. If you move outside of our coverage area, you may qualify for an ETF waiver. We encourage you to consult the coverage map beforehand to avoid any surprises. After completing your move, simply contact Customer Care. If you qualify for an ETF waiver, you will be asked to provide one of the following as proof of a new address:

• Utility bill
• Driver license
• Government issued ID
• Voter registration card

Note: Addresses within the US must be recognized by USPS.

Customer Relations will verify the information and adjust the ETF if appropriate within 7 business days (excludes holidays). You will be contacted by letter with the result of the request.

Important: Supporting documentation must be received within 30 days of the cancellation in order to be considered for ETF adjustment. Documentation received after this date will not be processed.

Death

The death of a loved one is hard enough. T-Mobile doesn’t want to make it any more difficult. If you need to cancel a line of service on behalf of a deceased person, T-Mobile will waive the ETF. Simply contact Customer Care. You will be asked to provide the following:

• Mobile number
• Account number
• Billing responsible party name
• Death certificate, or attorney/legal estate documents if death certificate is not yet available

Customer Relations will verify the information and adjust the ETF if appropriate within 7 business days (excludes holidays). You will be contacted by letter with the result of the request.

Important: Supporting documentation must be received within 30 days of the cancellation in order to be considered for ETF adjustment. Documentation received after this date will not be processed.

Military Deployment

T-Mobile is honored to provide service to the great men and women who serve our country. As a thank you, we will waive your ETF if you need to cancel your account upon deployment. Simply contact Customer Care. You will be asked to provide the following:

• Mobile number
• Account number
• Billing responsible party name
• Government orders / call up papers / official government letter-headed confirmation of deployment

Customer Relations will verify the information and adjust the ETF if appropriate within 7 business days (excludes holidays). You will be contacted by letter with the result of the request.

Important: Supporting documentation must be received within 30 days of the cancellation in order to be considered for ETF adjustment. Documentation received after this date will not be processed.