October bill includes calls I did not make
My usage detail for the month of October includes many calls that I did not make. Some of these calls lasted 2 hours or more. As a result, my entire month's worth of minutes was depleted leading to my...
View ArticleEvery penny counts
First and foremost I was really happy with T-Mobile for the years I have been a customer and would hope that they can help me with this situation. I canceled my phone service with T-Mobile in September...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleNo Strings Attached....Furious with Tmobile right now
I had received an offer from Tmobile for the No Strings Attached. I chose the up to $200 rebate. Bought the phone at Costco because they had a sale going on for $179.99. I was due for an upgrade so the...
View Article$9.99 Spotsfactz Unauthorized charge
Ive been charged $9.99 for 2 months for some sports trivia service that i didnt subscribe to and have no idea what it is (sportzfactz.com). Logged in to chat. Tmobile says they cant remove the charges...
View ArticleAround $500 in charges that cant be confirmed.
I have a Samsung G2 and it has been disappointing at best. The process for just getting the phone upgraded from the Nexus phone I had (was outstanding) and it was just about a epic battle. Getting the...
View ArticleThank you T-Mobile @ tmo_jessicab
I just have send a HUGE THANK YOU to tmo_jessicab. I had posted a fairly nasty complaint regarding not getting my rebates, after my discussion being switched around Jessica took over & was able to...
View Articleterrible tmobile customer service
i recently extended my contract with tmobile for another 2 years. i never thought about extending my contract before because i was planning to go on a month to month plan in case i needed to switch...
View ArticleWebsites still not fixed
Hey Tmobile what is going on with the payment websites people can't acces them. Do you want customers? So someone from the Tmobile staff can you find out why we can't in the prepaid world access the...
View Articlebeen charged unsolicited and unused service
seriously tmo? my bill has been charged more than a year for unsolicited and unused 4G internet service on a phone that isn't capable of running on 4G network. was confident in being able to get the...
View ArticleCant use the phone I pay for-- Cancellation fee waiver
Who do I have to contact to have the cancellation fee waived? My husband and I have been T-mobile customers for years and have been increasingly more dis-satisfied as time goes on, but no more so than...
View ArticleOctober bill includes calls I did not make
My usage detail for the month of October includes many calls that I did not make. Some of these calls lasted 2 hours or more. As a result, my entire month's worth of minutes was depleted leading to my...
View ArticleUrgent help needed
I was a Suncom customer since 2003. My Suncom unplan with 2 lines grandfathered over to T-Mobile in Feb. 2008 and I keep my Suncom unplan until I canceled service for both lines in 2012. During my...
View ArticleWho is the dept above customer service?
I need to let somebody higher up know about my recent probelm with tmobile. On Sept 10th or 11th, I made a call to customer service about the long bout I had with unrecieved or undelivered text...
View ArticleHelp downloading statements
I can't seem to download a pdf of my past statements. Clinking on the print link simply takes me to a basic html page for my statement. I prefer to store my statements via pdf, and I have in the...
View Articleim confused
i want to know if i can pay any amount of money for my bill, does it has to be exactly what it says?? and even tho its my first billing?? and why it went up so much if they had told me a certain amount...
View ArticleCharged for full month for 5 days
I recently switched to another carrier after almost 5 years of being a T-mobile customer. I recently got the bill in which they charged me for full month! I called the customer service, not sure what...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleEmployee wanted commission and ruined my life
I am having a very difficult time due to a very bad employee of T-mobile. I went into the store in Torrance (Crenshaw and Sepulveda) where Andrew was supposed to set me up with the no contract 4G plan...
View ArticleThank you T-Mobile @ tmo_jessicab
I just have send a HUGE THANK YOU to tmo_jessicab. I had posted a fairly nasty complaint regarding not getting my rebates, after my discussion being switched around Jessica took over & was able to...
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