5Gb promotion lie
I spoke with a representive who told me if i switch from my 2gb plan to a 5gb plant that my monthly bill would be lowered by 10 dollars which would make my bill 139. when i got my bill i had to pay...
View ArticleAround $500 in charges that cant be confirmed.
I have a Samsung G2 and it has been disappointing at best. The process for just getting the phone upgraded from the Nexus phone I had (was outstanding) and it was just about a epic battle. Getting the...
View ArticleCanceled within 14 days charged for full month
I want to know if this is a mistake or not. I ordered a phone through tmobile.com and canceled within the permitted time. I have decided I want to get prepaid through tmobile but I was still charged...
View ArticleT-Mobile will not help me with scam- Byte Spike
Not only did they refuse to help me with this known scam that I DID NOT subscribe to, they also "hung up" on me. Transcript to follow: You have been connected to %Rizanel H.. Andrea K.:Hi. There is a...
View ArticleMy account has been hacked and no one is helping me
Back in May 2011 a phone was ordered off the T-Mobile website with out my knowledge or authorization. I have no idea how that could have happened, so after talking to several people and the fraud...
View Article"No Strings Attached"- denied but told not my fault?!!!!
Long time T Mobile customer with four phone lines and also Condo Board Member that allowed T Mobile to install antennas on our condo building but now extremely upset that I was denied a rebate for a...
View ArticleElectronic billing ambiguities
I recently got my first smartphone and data plan at the Fair Oaks T-Mobile store. I felt that the customer representative there, Steve, was very helpful and forthcoming about any technical questions I...
View ArticleSchedule Payments?
Is there a way to schedule payments? I'm not asking about a post dated check, that's all I could find in the support FAQ. I generally sit down once or twice a month and pay all my bills. Generally I...
View ArticleText message - Congratulations! $25 off $50 plan
Just received a message on my iPhone 3GS stating: Free T-Mo Msg:Congratulations! You are receiving $25 off the $50 plan.Renew your plan for only $25 effective: 11/07/2012 12/06/2012 The phone has a...
View ArticleContinually billed for two phones that we returned.
We ordered two phones in June or July by telephone customer support. They did notarriveon timeso we were told we could purchase the phones upin storeand the over the phone order would becanceled. A...
View ArticleGet a charge off my bill
Why is it so difficult/impossible to get a charge off my bill??I've got $44 in voice charges on my daughter's line and we established some time ago that her line is unlimited. I went through this with...
View ArticleDefrauded by "No Strings Attached" promotion?
I received a solicitation from T-Mobile to participate in their "No Strings Attached" promotion, for being a loyal customer, and elected the option to get a rebate on a new phone. In accordance with...
View ArticleT-Mobile truly does not want me as a customer
I am at the end of my rope. I have put up with some of the stupidest agents (starting with the moronic automated voice that does not understand ANY language and can only repeat "sorry, I did not...
View ArticlePREMIUM SERVICES I have never signed up for
On my December bill I have a charge of $19.98. I paid the bill as a always do but would like to get the credit back for the charge I haven't signed up for. If this is some service for long-time...
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I have a $50 a month prepaid plan, cant view bill/payment history
I do have documentation through texts and on my bank statement but I need an actual bill statement to print out for documentation as well as updating human services of all and any current bills this is...
View ArticleWhat is going on with those t-mobile representatives?
I have my first two lines transfered to ATT, on 9/24/2012. After transfer is done, I called TMobile to cancel the rest of three lines and made sure the last bill and date. Of cause, that bill was paid....
View ArticleTmobile will not prorate bill and are still trying to charge me a contract...
I cancelled my tmobile service on July 18, 2012 due to the fact that i could no longer get reliable service at my home. I called to cancel my service after i knew my contracts were up. Well come to...
View Articleterrible tmobile customer service
i recently extended my contract with tmobile for another 2 years. i never thought about extending my contract before because i was planning to go on a month to month plan in case i needed to switch...
View ArticleCharged twice to cancel a line?
I had a friend on my account that wanted to move to his own plan with at&t. When he went to at&t he was changed $100 to keep his number. I was told that this was to cancel the contract for his...
View ArticleT-Mobile has no record of a signed or verbal agreement for fees on Signal...
After dealing with terrible signal in Phoenix and being transfered from phone rep to phone rep, I terminated my contract with T-Mobile. After transfering my number, I called t-mobile to make my final...
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