Employee wanted commission and ruined my life
I am having a very difficult time due to a very bad employee of T-mobile. I went into the store in Torrance (Crenshaw and Sepulveda) where Andrew was supposed to set me up with the no contract 4G plan...
View ArticlePrepaid Card Doesn't Work
Hi. My prepaid card that I bought today won't refill my account. It keeps saying that it has an invalid number. I purchased this card at wal-mart, still have my receipt.
View ArticleDefrauded by "No Strings Attached" promotion?
I received a solicitation from T-Mobile to participate in their "No Strings Attached" promotion, for being a loyal customer, and elected the option to get a rebate on a new phone. In accordance with...
View ArticleWebsite issue printing bill
When I try to print a copy of this months bill the website doesn't respond. I need a detailed copy every month to supply to my work for rxpense report.
View ArticleWhat is my "prepaid balance?"
When I login to My T-Mobile, the left-hand column entitled "My account status" has "Prepaid balance" and "Next charge amount" in it. Here's what I don't get: My next charge date is 11/11/2012, but my...
View ArticleI need a text contact for customer support in billing
I have very limited voice due to recent treatments for cancer in my throat. Text or email would be best, need to find out why my account is so overspent, and how to best fix it....customer loyalty may...
View Articlerestore fees are suppose to be $20 per line, I'm getting billed $60 per ine
The policy says $20 per line for restore fees, however, I've gotten charged $60 per line. What is going on?
View ArticleTerminated contract, need help
Hi Jessica, I terminated my contract w.e.f 4th Nov 2012 as I was moving out of US. I was told that I can login online and pay my bill when my final bill comes, but my online access has been revoked and...
View ArticleBill After the Final Bill $300
I paid my final bill, I switched carriers before my final t-mobile cycle ended. Everybody on the Family Plan contracts were up by a good amount of months. I get another bill with an outrageous $300...
View ArticleBeing charged for "No Strings Attached" on my Final Bill
Customer with T-Mobile for 9 1/2 years and fulfilled ALL contract obligations. I received my final bill in the mail on 11/6, with a due date of 11/16. On this statement, I am charged an additional...
View ArticleText message - Congratulations! $25 off $50 plan
Just received a message on my iPhone 3GS stating: Free T-Mo Msg:Congratulations! You are receiving $25 off the $50 plan.Renew your plan for only $25 effective: 11/07/2012 12/06/2012 The phone has a...
View ArticleT-Mobile website fails at charging a credit card
Twice now I've tried to submit a payment online to "refill" (for the first time) a prepaid SIM. Both times, T-Mobile indicates to me that the transaction was successful, posts a $100.75...
View ArticleCharged for full month for 5 days
I recently switched to another carrier after almost 5 years of being a T-mobile customer. I recently got the bill in which they charged me for full month! I called the customer service, not sure what...
View ArticleFull bill for 3 days of service after port out, final bill
I have been a tmobile customer for over 5 years. Recently I ported out to verizon. I called and confimed with customer service my last bill and then spoke about the final bill being prorated. The...
View ArticleCan't retrieve bills in paperless billing again
Hi Jessica, looks like we have a new problem in paperless billing. I was unable to find the links for displaying the detailed bill in order to print it to PDF. If I refresh the page, I see the familar...
View ArticleT-Mobile canceled my account for posting a phone on Craigslist that I own!
Hello, I have been with T-Mobile for about 6 months with no complaints. Despite the poor coverage, they have always been good to me and have assisted me when needed. Over the past few months, I have...
View ArticleUnderstanding Your Bill
General Information Account changes and billing impacts Bill languageBilling methods: Bill Current vs. Bill ArrearsDevice order creditReading your billReading your bill – Spanish versionSave money on...
View ArticleEmployee wanted commission and ruined my life
I am having a very difficult time due to a very bad employee of T-mobile. I went into the store in Torrance (Crenshaw and Sepulveda) where Andrew was supposed to set me up with the no contract 4G plan...
View ArticleMy contract is expiring soon, changing carriers since I'm moving. Contract...
My contract is expiring December 2nd but my billing end date is the 16 of every month. I'm not renewing with TMobile since ill be moving and the place I'm moving to doesn't have good reception with...
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sooo super tired!!
I am getting sooo super duper tired of contacting CS the once in a blue moon that I do to ask questions and can NEVER get anywhwere but waste time.. why do I keep on with this company?? All I wanted to...
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