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I have a $50 a month prepaid plan, cant view bill/payment history
I do have documentation through texts and on my bank statement but I need an actual bill statement to print out for documentation as well as updating human services of all and any current bills this is...
View ArticleContract Dispute: T-Mobile representative extended my contact without my consent
Hi Everybody, Two days ago I discovered that the t-mobile repesentative extended my contract for two more years!! I tried to talk with t-mobile billing department to resolve this matter but they told...
View ArticleUsed my phone for 7 days, charged full month
Dear Jessica,I have a question regarding my bill. My wife and I had to switch to a different company, she doesn't have a reception at work and now her job pays for her new service, and two days ago we...
View ArticleWrongfully charged
Wrongfully charged Jessica, my wife and I cancelled our service with Tmobile because of bad reception. We were told by Best Buy Mobile a few days prior to canceling to NOT call Tmobile to cancel until...
View ArticleBill Pay
I want to check my bill and can't seem to be able to view it. What do I click on?
View ArticleIs there someone above the store manager if you have a complaint ?
i have tried to resolve a problem with a store manager and the sales rep but it is no use . They gave me incorrect information and billed me an extra 400 dollars. In addition i never received a...
View ArticleHaving trouble accessing My T-Mobile online account
I recently switched to T-Mobile prepaid Monthly4G and ported my number. After I ported my number, I signed up for the online My T-Mobile account so I can check usage and pay bills and stuff. For some...
View ArticleBeside Early terminal fees, do i have to pay any other fees for the device...
I need to go overseas for a very long time, so i want to end my contract before its expiration. I do know that i need to pay for the ETF depend on the amount of time that left on my contract, But i...
View ArticleCharged for entire month of billing when I only used 7 days
I have been a loyal T-Mobile customer for over nine years. My work has recently required an iphone, so I reluctantly switched my main number to AT&T with the plan of returning as soon as either a)...
View ArticleHow do you apply an employee discount to your T-Mobile account?
I work for Costco Wholesale and I am eligible for a discount through them but the guy at the kiosk didn't explain very well and I've been having problems trying to get ahold of someone there. Could...
View ArticleUpdating my billing address?
Hello, I'm having trouble updating my billing address. For some reason, when I created my prepaid account, the initial values for the fields in the mailing address were as follows: Street address 1:...
View ArticleBill cycles and due dates
New accounts are automatically assigned a bill cycle at the time of activation. Your first bill cycle will close on the first allowable bill cycle close date, approximately 1-4 days after activation....
View Articlewrong bill emailed to me
For a few months now I've been receiving a T-Mobile bill emailed to me. It's not mine - I've never had a T-Mobile account. I don't even live in the US! I think that the bill owner mistyped his email...
View ArticleCharged full month for 5 days of service after being a customer for 5...
I want to post a warning for folks for something that, simply put, just seems like spite on TMobile's part. I've been a TMobile customer for 5 years or so. Always paid on time, had no problems......
View ArticleHelp! Where do you go when you cannot get answers regarding a bill?
I am so frustrated. This may be sorta long, so please bear with me. In September I started getting calls regarding a late bill. I went online and saw as I thought that my balance owed was zero.. I...
View Articlemysterious $9.99 charge on my bill
I have a charge from textelent llc for $9.99 on my bill after researching this it is deffinatly a scam there are warnings all over google how do I get this fixed
View ArticleT-Mobile canceled my account for posting a phone on Craigslist that I own!
Hello, I have been with T-Mobile for about 6 months with no complaints. Despite the poor coverage, they have always been good to me and have assisted me when needed. Over the past few months, I have...
View ArticleVery Disappointed in T-Mobile
I have been with T-Mobile since 1999 when the company was Voicestream wireless. In all these years I have never had a single complaint about T-Mobile. I have bragged about the company and talked others...
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