Not sure what else to do, but warn other people who can avoid making the mistake of continuing to be a T-Mobile customer. I would have preferred to send a private e-mail to get help with my NUMEROUS and CONTINUALLY REOCCURRING issues. But I couldn't find an e-mail address to send this to and the department that I need to talk to is not open. So...
To start at the beginning:
We recently switched our family plan from an individual account to a business account. Immediately after the migration all of our data plans were dropped. I called in to reinstate them at which time they added a blackberry plan to one of the android devices on our plan. We called back in to get that fixed. I also have a still open issue around my brand new Note 3 that won't allow me to call numbers stored with Pauses (,) and Waits (;) via WiFi calling. Wifi calling is my only option as I get NO signal in my house. Instead of looking into a resolution, I'm told this is just the way the phone is. Interestingly, my Note 2 did not have this same issue. I could have saved so much time and money by sticking the Note 2.
During the migration process I was told that over $1200 worth of equipment charges would be due immediately as those charges will not be migrated to the new account. I asked about a payment plan which T-Mobile was willing to setup. This was to be broken up into 4 MONTHLY payments of ~$300 starting on the 3rd of November and continuing until the 3rd of February.
I was incorrectly charged on the 3rd of November AND the 4th of November each time for ~$300. I called to ask what happened and was told it was a glitch in the system. It took 30 minutes for the representative to comprehend what the issue was. Even at this point i was understanding, but irritated none the less. At this time my concern was regarding an extra ~$300 charge in February as that was the original payment plan. The agent let me know that the old payment plan would be cancelled and a new one issued. This new one would charge me ~$10 on Nov 16th and ~$300 on Dec 3rd and Jan 3rd.
GUESS WHAT HAPPENED NEXT? I woke up this morning (Nov 20th) and found a charge for ~$600. I can no longer be understanding. I know people with IQ's in the mid double digits who are more competent than this. I've had to call T-Mobile AT LEAST once a week for reoccurring cascading issues. This is been going on for close to a month now. I've been a T-Mobile customer since they were called Voice Stream and I've never experienced this level of incompetence. My only recourse is to dispute the payments with my bank and let T-Mobile call me and work with me on my terms.
There is a reason T-Mobile is cheaper than their competitors and now I understand why. Definitely not worth it anymore, you really do get what you pay for.
