I have been unable to get any answer. I want to edit/delete payment methods stored on the site. The link has not worked for more than 24 hours. It leads to a different page, and when I click again, it goes right back to the wrong page.
I spent 3 hours on the phone yesterday. Two departments sent me back and forth and each insisted that the other one can make the requested change. The departments were the "refill center" that said they can only add refill minutes but cannot delete saved payment information and the "customer service center" that said they cannot access that part of my profile. Each one insisted that the other one will help me delete or edit payment info and transferred me back and forth and back and forth for more than 3 hours.
Which department can help me and how can I reach them? Your Facebook and Twitter "TMobileHelp" pages that state that they provide customer support from a special team of experts do not provide any support and do not reply to individual messages at all. They only tweet and post marketing messages. There are no replies at all to customer requests for actual help with account problems.
I just want to know who to contact by telephone or other method to resolve this issue where the link on your website does not work: editing or deleting saved payment methods.
Please help me.