Over charge and company will not give me my money back!!
I have a prepaid phone and have been paying $8 a month for insurance since I got the phone 2 years ago, contact customers service they said you don't have insurance, yet they can see I have been...
View ArticleT-Mobile Charging Me $239 Of a Defective Phone That was returned on February...
February 5, 2013. I called T-mobile Customer Service, My phone(My-Touch 4G) didn’t want to turn on. He told me he was going to send another cell phone and told me all the thing I need to do to...
View Articlei cant log in to change my billing address or to change my authorized user
I need to make some changes I need my authorized user to be changed I need the change the numbers to both my lines ans also add an authorized user (a new one) and place a security code on my account
View ArticleNo Order Status, but already paid for.
Hi, I just put in an order to upgrade to a Samsung S3 prepaid online. Everything went smoothly until it was processing my order. I repeated the process a couple times, each time having it tell me...
View Articlehow do I pay on EIP? Every time I try to pay on My-T-Mobile it won't open
How do I pay a payment on my EIP? Everytime I try to pay on it on My-T-Mobile it won't open!
View ArticleInconsistent billing
I Have a problem with t-mobile with getting inconsistent billing every month. When I'm with a provide I expect a consistent billing amount, if my bill amount is $120 that's what I expect to pay. Not...
View ArticleHow to edit or delete payment methods, link on site broken
I have been unable to get any answer. I want to edit/delete payment methods stored on the site. The link has not worked for more than 24 hours. It leads to a different page, and when I click again, it...
View ArticlePrepaid: where are the usage statistics?
where do I find my usage statistics (last billed calls, etc.)? - it seems to be hidden very well![prepaid plan]
View ArticleT-mobile JUMP! with corporate discount
Is the t-mobile JUMP program included in a corporate discount?
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Return check Nightmare
So I wanted to share my recent expirience with t-mobile. I would like to know if I have ETF on my account. I am wanting to switch over to another carrier due to a recent return payment. You charged me...
View ArticleWhen you go to t-mobile and start with 70 dollar unlimited plan with the...
What all do you need to start with that plan????
View ArticleDoes T mobile have plan discounts for seniors?
Does T mobile offer plan discounts for senior citizens?
View ArticleUnable to view/print statement ($70 preplay plan)
My company pays for my cell service, and has for the past few years. Recently I went on to TMO's new $70 pre-paid plan when I purchased the Nexus 5. To this point, I have been unable to find any way...
View ArticlePrepaid: Earlier Charge Date
Hello, I have a Tmobile plan for a couple of months and was wondering why the next charge date for my prepaid plan has been moving up by a day for every month (so far). For example,From Nov to Dec,...
View ArticleWhy has my auto pay not been charged so I can continue to use my phone?
Hi, My phone bill was due on the second of February. However, my phone was cut of at 12:00 A.M. on the second and I got I text message that said it was past due. I thought I had until 11:59 P.M. on...
View ArticleWhen roaming overseas, how is an unanswered call billed?
In years past, unanswered calls that went toVM were billed for a "round-trip" call. That is, once charge for a call to the country where your phone last registered on a network, and another minute...
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Thank you.. i have a new iphone 5s and when inputing the **21* info into...
Thank you.. i have a new iphone 5s and when inputing the *21 info intothe call forwarding option on the phone it would not work. After talkingwith tmobile support i was able to set up the CFU.... FYI:...
View ArticleEIP Payment System has been down since at least Saturday
I would prefer to make extra payments on my EIP online versus over the phone. The system has been down since Saturday or earlier. I know TMobile knows about it. Anyone heard an ETA on when it will...
View ArticleRe: T-mobile JUMP! with corporate discount
I just started a new business plan with you under a contract and was told by my rep that we could look at changing it after my first bill can you help?
View ArticleCan I get numbers from 1-2 years back
I had my phone stolen and then lost and the broken through the years. however I've lost contacts every time i lost a phone. i was wondering is there a way to see past bills so i can find the numbers of...
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