Unable to view bill details
I've been trying to access the "View Details" page of the billing section for a couple of weeks but I've been getting the following error instead of my billing details. Any ideas? Page Error Sorry,...
View Articlequestions about current phone bill
I have questions about my current phone bill and i'm trying to reach a t-mobile supervisor or specialist via email, so i can explain my situation. however i can't seem to find an email address listed...
View Articlecoolection debt
Hello,I just found out that I was sent to collections because I did not terminate my flex pay account that I have been using 3 years ago. Called Tmobile but they can say nothing because the account is...
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Amazon Wireless T&C
I switched all 3 of my lines from AT&T to T-Mobile a week ago. I was unaware that in Amazon Wireless' terms and conditions, you agree to keep a smartphone in service for 181 days or you will be...
View ArticleI DON'T UNDERSTAND WHY THE BILL FOR FEBRUARY IS AROUND 149.00
I DONT' UNDERSTAND WHY MY BILL FOR FEBRUARY IS OVER 148.00
View ArticleT-Mobile Charging Me $239 Of a Defective Phone That was returned on February...
February 5, 2013. I called T-mobile Customer Service, My phone(My-Touch 4G) didn’t want to turn on. He told me he was going to send another cell phone and told me all the thing I need to do to...
View Articlewhat does "disc chargeback" mean?
On my bill this month, there's a $.77 charge for "disc chargeback for Simple Choice VAL UNL T+T". Does anyone know what that is for? Also, it seems that I can't get a straight answer as to what my...
View ArticleTransfer to a specialist phone loop
Auto-pay payment was denied. Every time I call 1-888-278-3397, 1-877-746-0909, 1-888-278-3397 , I talk to the rep, he/she transfers me over to the *specialist* and then on hold for 25 minutes and then...
View ArticlePayment options
If you're ready to pay your bill online now, log in to My T-Mobile. Otherwise, you can find out information below on other ways you can pay your bill. Payment option detailsAutomatic paymentsEasyPay...
View ArticleWhy is my bill much higher than expected?
I have a $50 single line with t-mobile and a EIP of $4 monthly, however my first bill just came in and it says I owe $117 and some change. It's MUCH higher than I expected and it won't let me view my...
View ArticleSet up a payment arrangement
Learn how to set up a payment arrangement for your T-Mobile account on this page. This option is available only to certain customers who need assistance in paying their bill. Note: Late fees may still...
View ArticleT-mobile took my money.
Late last month I deposited $150 to my prepaid account to cover me for the next 5 months. Then I discovered that T-mobile had no coverage in the new area I was moving to. I still have my unlocked...
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Termination without a Fee?
We have had a hard past year. My sister up and moved off from Miami, Fl - to Fargo, North Dakota. She has very little use of her phone up there. . .On top of it, in November, my parents lost our home...
View ArticleEIP Payment System has been down since at least Saturday
I would prefer to make extra payments on my EIP online versus over the phone. The system has been down since Saturday or earlier. I know TMobile knows about it. Anyone heard an ETA on when it will...
View Articlepurchased new 5gb plan before old one exp. now account disabled and new 5gb...
purchased new 5gb plan before old one exp. now account disabled and new 5gb says expired. I also had to add anouther 1 gb to get to support because it kept saying account disabled. paid for these plans...
View ArticleProblem with refill
HiI tried to refill my cell phone on 03-02-2014 but i did not get. And I received an email saying: "Dear Flavia, Your recent refill transaction for T-Mobile phone number ********** was not successful....
View ArticleI signed up for Easypay, got an overdue notice.
I signed up for Easypay and the first payment was scheduled for January 30 (it still shows that). I got a text on February 5 that my bill was overdue. What happened?
View ArticleWhy is the full plan rate
In the past when I have had service suspended for lack of payment, I asked if I would be charged the full rate, and I was told that no, I would see partial charges only. . .Well looking at the bill,...
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