I have tried Live Chat and call to T Mobile. Not much help there. I noticed T Mobile "T-Force Specialist" here is helping others, so I am trying here.
Here is my story. Simply and I have no idea why it is complicated.
On 3/7/2014, I signed up a Simple Choice Family Plan of 3 and switch from ATT and bring my own phones. After credit check, I was informed I need to pay $90 deposit. With $.99 SIM card charge. Total is $93.18. A very nice shopping online experience.
Then later that day, I received email telling me T Mobile received my order. Then another email titled "YOUR T-MOBILE PAYMENT HAS BEEN PROCESSED". A total of $93.18 was charged to my credit card. There is online page I can check order status. Very nice.
On 3/12/14, I received the 3 SIM cards. There is no instruction of what to do next. So I called T Mobile, bounced back and forwarded many times and finally find a nice young gentleman can help. He activated the 3 lines for me and asked have I paid deposit. I said yes. All goes well. Since then, I am enjoying the T Mobile service.
Couple days later, I log on to My T Mobile and saw a bill balance of $90 due 4/7/14. No quite understand what it is.
Couple days later, I long on to My T Mobile and saw the bill balance goes up to $213.50 due 4/7. Something is wrong so I did Live Chat and get no help. Then call T Mobile. After bounced back and forwarded many times and finally find a nice young lady can help. She said they did not post the $90 deposit I paid already when activation and billed me again. The bill should be $123.50 which is for bill cycle 3/12 to 3/14 and 3/15 to 4/14 (I don't understand why the charge of 3/12 to 3/14 is that high, anyway, that is not important). I offered to forward her the email titled "YOUR T-MOBILE PAYMENT HAS BEEN PROCESSED" I received from T Mobile on 3/7. She said not necessary and will take care the issue for me.
Today, I just receive a SMS message from T Mobile: Your bill is past due & payment is required to avoid suspension & $20 restore fee per line.". So I call 888-263-4388 right away and talk to a young gentleman. He did the same thing. Tell me he will take care the issue and do not want me to forward him the email titled "YOUR T-MOBILE PAYMENT HAS BEEN PROCESSED" I received from T Mobile on 3/7.
As now, I worry. My account is over due??? Can a T-Force Specialist help me here?