About ETF Reimbursements
We now make it easy for families to switch to T-Mobile by paying your Early Termination Fee (ETF) for up to 5 lines. As of January 9, 2014, postpaid customers on a service contract with another carrier...
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Print or view your T-Mobile bill
Learn how to print or view your T-Mobile bill on this page. You can access previous bills for up to one year. If you would like to obtain a copy of a bill past one year, you'll need to contact T-Mobile...
View ArticleWifi calling
When calling on Wifi, I can hear and understand the person, but my voice is garbled to them. What can I do?
View ArticleETF Payoff
I am so disapointed by t-mobile, I submitted my ETF on Jan 14th and the website still just says received, I have talked to representatives twice on the phone and started several twitter...
View ArticleEarly Termination fee rembursment was denied
I moved 4 lines to Tmo from Verizon. 1 of which had an ETF associated with it. I submited my entire 16pg bill and it came back denied today. I have no idea why, I chatted with the support staff and...
View ArticleTrouble paying bill online
I am at my wits end! It has been 5 months since I have been able to pay my bill online. I have called customer service for the last 2 months to pay my bill. I go through all the steps and then I get...
View Articleauto pay date?
I tried to pay the monthly but it keeps saying that I have not se an auto pay date - but there is no place to set the date.
View ArticleAccount wiped out when switching to post-paid. T-Mobile's fault, robbed me.
I have been on T-Mobile's pre-paid $70/unlimited plan since November. I more recently upgraded my phone and gave my girlfriend my old phone and signed her up with the $60 plan earlier this month. I...
View ArticlePrepaid account status: "Account refill required", but account still have...
Hi,I am from Canada but have a T-Mobile prepaid account SIM card that I have not used for a while but still have money in the account. Recently when I login to the T-mobile acount, it tells me that my...
View ArticleAbout the Equipment Installment Plan (EIP)
The Equipment Installment Plan (EIP) is a payment option available for qualified new and existing customers on selected rate plans. To find out if you're eligible for EIP, and what your down payment...
View ArticleETF reimbursement
I submitted my claim along with the final AT&T bill on 1/31/13. I'm coming up on the 8 week mark and the status is still listed as "Received". Any attempt to find out what's going on with my...
View ArticleETF Denied, why?
I checked my status and it says it was denied because they could not find a record of me porting my number over from another carrier. Here's what happened: I DID port a phone number over from AT&T....
View ArticleCan't change my plan
I have very little funds in my account right now on $2 a day, I wanted to come disable that and put it on pay as you go until I can refill, but the server is under maintenance?? The billing server has...
View ArticleCharged twiced for the EIP payment
Hi i have a galaxy note 3 and i was being charged for $21 dollar a month, this month i realized there is a prepayment and a monthly charge which makes up 2 charges, $42.I called customer service and i...
View ArticleNew User needs help
I have tried Live Chat and call to T Mobile. Not much help there. I noticed T Mobile "T-Force Specialist" here is helping others, so I am trying here. Here is my story. Simply and I have no idea why...
View ArticleGrandfathered JUMP! plan change
Is it possible to be moved out of the grandfathered JUMP plan into the newer plan that lets you upgrade halfway through the price of the phone Without getting a new phone? I am almost to the halfway...
View ArticleCancellation
Ok my account was cancelled due to nonpayment because of a tragic family matter. I will have the money to pay it in a couple of days, can I restore my account & number after all is paid?
View ArticleEquipment Installment Plan & e-Signature Authorization FAQs
Find answers to commonly asked questions about the Equipment Installment Plan (EIP) and e-Signature Authorizations. Jump to: Equipment Installment Plan FAQsHow does EIP appear on my bill?Can I exceed...
View ArticleReported to collections after termination of an account in good standing.
I am very disappointed by T-Mobile's termination policy. I was moving out of the states for about an year back in August and asked T-Mobile to cancel my post-paid account. I paid all the bills on time...
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How do I get RMA numbers for the ETF tradein program?
Hello, I signed up with T-Mobile and purchased my phones from the wireless kiosk at Costco. The kiosk is run by a company called Wireless Advocates. At the time I started service, I did not have my old...
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