Account charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
View ArticleWhy is our $80 plan costing us $105?
Recently (less than 4 weeks ago) switched from Virgin (where I had been paying $38 per month on their $35 per month pay as you go plan) to T-Mobile because my husband's contract with Sprint was up and...
View ArticleHow long does it normally take for Costco credits to appear?
Hello all, I purchased 4 phones through the Costco Wireless in-store kiosk a little over a month ago. One of the Costco benefits is a $25 per line credit that is supposed to be automatically added to...
View ArticleHow Will I Know That My Prepaid Plan Renewed?
My refill date is tomorrow and I added $30 to my account (for the Walmart $30 a month Unlimited text/data and 100 minutes of talk.) How can I be sure that it goes towards my $30 plan and doesn't charge...
View Articlecan't find account number
Where can I find my account number if I don't have a bill yet? I just got a new account and need the account number, but I can't find it on MyT-Mobile. I don't have any past bills that I can download...
View ArticleNot Receiving Verification SMS from Skype and Chase
I have tried to get some help from T-Mobile Technical Care 7-8 times in the past week but have not made any progress so I am posting here. I ported one of my family lines from Verizon to T-Mobile to...
View ArticleETF reimbursement
I submitted my claim along with the final AT&T bill on 1/31/13. I'm coming up on the 8 week mark and the status is still listed as "Received". Any attempt to find out what's going on with my...
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I would like to get out of my contract, minus the fee!
I havent had the best experience with Tmobile. Its unfortunate but the bottom line is I would like to get out my contract without paying the cancellation fee. Heres why.. -Tmobile doesnt do contracts...
View ArticleAdded 2nd line to account, expected around $80 bill not $203?
Our account initially contained one line and since January our bill has fluctuated between $16, $90, and $85. We paid the $85 bill on March 7th. We added a 2nd line (Seeing that the Advertised price...
View Articlebilling question
I would like to know why I was quoted a monthly bill of $240.00 and why my 1st bill was $467.00, I cannot afford a $467.00 bill every month that's more then a car payment,you should not quote a price...
View ArticleChange your bill due date
Learn how to change your bill date on this page. New accounts are automatically assigned a bill cycle at the time of activation. Your first bill cycle will close on the first allowable bill cycle close...
View ArticleConcerned about different language being used related to ETF
I have chatted with a few reps and have called in a few times over the past 2 months. My "status" for my ETF reimbursement has been stuck at "received" since early February 6th. We are approaching...
View ArticleAbout adjustments & refunds
RefundsYou can request a refund for the deposit you paid at activation, as well as any credit balance or overpayment that may be made to your T-Mobile account. We refund deposits on final credit...
View Articlei need someone to contact me
I need someone to contact me directly about some dificulties and SEVERAL concerns i have from visiting a long beach location.I am very confused on how the cancelation policy works when switching from...
View ArticleFix Your Broken EIP Billing System
I have 2 issues with your EIP system. 1. It doesn't work. I tried paying my EIP in February and for almost a week the EIP payment page just didn't work on any computer I tried. It appears to be working...
View ArticleNeed RMA for trade-in and ETF Reimbursement
I am having difficulty obtaining an RMA to submit for trade-in. We switched our 4 lines from Verizon with the intention of purchasing 2 new phones (trading in our old ones for ETF credit), and...
View ArticleBill
My bill is supposed to be $80 monthly or a few dollars more but I was told monthly it'll be around $107 that's way more than at&t which I switched from. Everything I have is unlimited so I truly...
View Articlecan't find account number
Where can I find my account number if I don't have a bill yet? I just got a new account and need the account number, but I can't find it on MyT-Mobile. I don't have any past bills that I can download...
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