Two lines are suspended. How come I was emailed the bill for $152.12?
Dear Sir/Madam – Due to my long lasting business travel outside the U.S. on 03/11/14 I made a phone call to T-Mobile Customer Service to suspend my two lines. Having received the lines suspension...
View ArticleCant change my rate plan from phone
I am a pay as you go customer but occaisonally I change plans for travel. Cant change my rate plan from phone any more. Get Error 500--Internal Server Error after I select plan and click to review...
View ArticleETF reimbursement time limit?
Hi all, On Friday January 17th, I brought my brother onto my family plan from Sprint, a plan that also happened to be under my name. However, not only did Sprint never send either of us a final bill,...
View ArticleHow does the free 200MB data plan for tablets work?
Hello everyone, I have heard about this plan for quite a while now. I don't have a tablet (atleast not now), I am asking this for myself and a friend of mine. I know how it works, you get 200MB of data...
View ArticleAccount refill required?
I have a T-Mobile sim for when I travel to the US. The account currently has $43.35 on it but also has says "Account refill required". Can anyone explain to me why this is occurring? Any help would be...
View ArticleI would like to get out of my contract, minus the fee!
I havent had the best experience with Tmobile. Its unfortunate but the bottom line is I would like to get out my contract without paying the cancellation fee. Heres why.. -Tmobile doesnt do contracts...
View ArticleETF Process Update
Hello, It has been 8 weeks since I submitted my ETF information. My status has not changed. Is there a way this can be looked into with more detail?
View Articleusage charges
What is usage charges? And why am I being charged $63 when I should have unlimited everything! Also my bill is supposed to be roughly $75 give or take but I'm being charged $123 and 203!
View Articlebilling question
I would like to know why I was quoted a monthly bill of $240.00 and why my 1st bill was $467.00, I cannot afford a $467.00 bill every month that's more then a car payment,you should not quote a price...
View ArticleRumor has it that Advantage discounts will cease shortly?
Good Day, There has been some rumors on the web that T Mobile will be ceasing all corporate discount rates on current customers bills from on or around the 25th of April. Would anyone care to comment?...
View Articlewhat happened to customer support
I have been a customer for almost 9 years and I won't be for much longer. Customer support used to be a high priority for T-Mobile, sadly they are now so interested in fighting with Verizon that the...
View ArticleWhat's going on with your website? I can't print or download past bills!!
I can't print or download past bills!! I need these is order to find what I've been overcharged for in the last 4 months.
View ArticleCancel an account of a deceased family member
You have our sincerest condolences during what must be a difficult time right now. Losing a loved one, whether a friend or family member, is never easy. We want to help you with their account as...
View ArticleFix Your Broken EIP Billing System
I have 2 issues with your EIP system. 1. It doesn't work. I tried paying my EIP in February and for almost a week the EIP payment page just didn't work on any computer I tried. It appears to be working...
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Unable to view/print Past Bills from website
I have not been able to view or print past bills from the t-mobile website. I have tried for the last several days. All it does is open up a new table and spins for a minute or so and then nothing....
View ArticleCorporate Discount
T-Mobile is trying to take back my corporate discount. Please help me to keep it and PM me.
View Article"old worn out plan"
That's direct quote from one rep I spoke with. I've been told " you have an old plan and our engineers said it's not compatible with your phone". But as has been stated here numerous times, every one I...
View ArticleGoodbye T Mobile!
For the past the weeks I've received nothing but a run-around for customer service. Even though TMO changed their plans and device structure in the middle of my contract, I'm being punished. Been a...
View ArticleT-mobile offers are real or illusion?
When I got the email after placing the new order with t mobile yesterday, it says standard shipping. I was promised with free overnight shipping though. a) no google nexus deal of $24 less with promo...
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