Today I was trying to find out how many GBs I had left on my PHONE hotspot, and was told close to 5GB. My plan is unlimited 4G + 5GB Hotspot. I said no, I had not used my hotspot because I have a Samsung portable hotspot with 3GB I was using. The customer service rep told me it did not matter whether it was hotspot use or regular data use on the phone, data use was data use. Then how could anyone possibly use your phone as a hotspot when needed? Did I miss the meaning? If so, this a TOTAL RIPOFF. She said I could still use my phone for data with the unlimited 4G. I paid EXTRA for what? Is this correct?
↧