Can't download usage data for prior months
An attempt to download prior month's usage results in the following message: Page ErrorSorry, there was an error in processing your request.Please refresh the page to retry your request or try again...
View ArticleETF Reimbursement Denied Twice Thread Two
1st Post:I have made an ETF reimbursement submission twice. The second time I went to the T-Mobile store in Loehmann's Plaza (the strip mall adjacent to T-Mobile headquarters), where one of the...
View ArticleWhy isn't EIP online payment working?
For the past few days, I've been attempting to pay my EIP bill online as I've done perfectly for the past two months. However, after I put in the payment amount/payment method and click "next", the...
View ArticleBilling - Payment Arrangement
Saying that I'm frustrated would be an understatement right now. So, I just attempted to set up a payment arrangement online through my online account. When I was processing it, I set it up to come out...
View ArticleWhy can't I access/edit my AutoPay information?
I registered for AutoPay in February, 2014 and was notified that the payment was returned last week and that there was a $25 charge for the returned payment. There was more than enough money in my...
View ArticleJump not good for everyone
A few years ago when I upgraded my phone while deciding to do the EIP which was way before they started doing away with contracts as TMo has been advertising the last year or so, I only had to put down...
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About the Equipment Installment Plan (EIP)
The Equipment Installment Plan (EIP) is a payment option available for qualified new and existing customers on selected rate plans. To find out if you're eligible for EIP, and what your down payment...
View ArticleI keep getting billed $10 for my tablet; no $10 credit as advertised
Hello, I am wondering if anyone can help with this? I have a Simple Choice cell phone account. Back around February I added a tablet to my account (which I purchased directly from T-mobile online) and...
View ArticleShould I stay with T-mobile?
Hi, so I’ve been a T-mobile customer since 2005. Recently, I’ve encountered an issue where I can no longer endure the nonexistent spotty coverage in my house. To cut my incredibly boring life story...
View ArticleBill closed on 4/8/14 but still showing credit amount?
My bill closed on 4/8/14, I made a full EIP payment on one of my devices about a week prior amount was 91.30 . Under EIP that device shows zero owed however my main Billing Overview screen is showing a...
View ArticleAccount charged $571.58 for " DEFECTIVE " phone that was returned over 2...
T-mobile customer care sucks, so i decided to try here before deciding the next step on this issue I opened a new account with t-mobile sept 2012 i believe, bought a galaxy S3 $200 down payment plus...
View Articlearrange payment to restore service
Could someone please help me with a billing issue so my service is restored? We no longer have a home phone and I'm not able to call 611 from my cell phone
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Billing Cycle change -- Bill was not prorated
Hello, Due to the addition of a T-Mobile Advantage employer discount, my billing cycle dated changed from the 21st of each month to the 7th of each month. I just received my latest bill and it shows...
View ArticleBilling
I got a final notice on an old phone, that I had to cancel. it says i had to pay 227.46$ for deactivating my phone. I called several times after my phone got deactivated and talked to several of your...
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View Bill does not work!!!!
Has anyone else been experiencing this issue? I log on to my-t mobile, select billing and then try to view my bill. All I get is a spinning cursor. I have been trying for days. Customer support...
View ArticleWhy isn't EIP online payment working?
For the past few days, I've been attempting to pay my EIP bill online as I've done perfectly for the past two months. However, after I put in the payment amount/payment method and click "next", the...
View ArticleEIP Balance Payoff and Trade in
I paid mine in full and was told that they made a mistake on what they quoted me. Now T-Mobile wants me to pay more and not going to adhere to the transcript I had emailed to me just in case. This is...
View ArticleWhy can't I access/edit my AutoPay information?
I registered for AutoPay in February, 2014 and was notified that the payment was returned last week and that there was a $25 charge for the returned payment. There was more than enough money in my...
View ArticleWhy am I paying for a HOTSOT?
Today I was trying to find out how many GBs I had left on my PHONE hotspot, and was told close to 5GB. My plan is unlimited 4G + 5GB Hotspot. I said no, I had not used my hotspot because I have a...
View ArticleInternational calls
Hi, i was charged 87 dollars last january for mobile calls to a mexico landline, they charged it as a mobile to mobile calls, i was chatting with an agent and they fixed it......i realized that the...
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