Need some advice, very worried and confused.
So a while back in January i officially moved to area code 37691 where i have no coverage for 40 miles, I only had WiFi services. (Galaxy S3) I called and told them that i could no longer afford to...
View ArticleActivate ETF prepaid card
I just received my ETF reimbursement prepaid mastercard, less than the amount of my termination fee. But the number on the card will not activate it, neither will the website. Where do I activate...
View ArticleETF Reimbursement Denied Twice Thread Two
1st Post:I have made an ETF reimbursement submission twice. The second time I went to the T-Mobile store in Loehmann's Plaza (the strip mall adjacent to T-Mobile headquarters), where one of the...
View ArticleIs T-Mobile raising rates for many of its customers?
I believe T-Mobile has been doing great things in the industry with its Uncarrier strategy. So much so I became a customer last November. There have been recent rumors that T-Mobile will be...
View ArticleBilling - Payment Arrangement
Saying that I'm frustrated would be an understatement right now. So, I just attempted to set up a payment arrangement online through my online account. When I was processing it, I set it up to come out...
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T-Mobile ETF - All lines must be activated in the same T-Mobile market with...
I am currently with Sprint and I am about to switch with T-mobile but I am very concerned as I do not have clear answer on this one. Does anyone know what does this mean exactly for T-mobile - All...
View ArticleLegere and Corp Discount
Wondering what T-Mobile CEO means on his tweet : "Lots of questions about employer discounts. Current corp customers can keep their discount. Details tomorrow!" #WeHeardYou Hmmm. Any insights?
View ArticleExcessive Roaming Charges
I travelled out of the States to the UK and Nigeria on 26 January. I did not subscribe for roaming and did not use my line to make any calls but continued to receive occasional US calls from my wife...
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Why doesn't T-Mobile recognise my number anymore?
Hi, I haven't used my account in 12 months, and tried to top up and the site is telling me that it doesn't recognise the phone number. Does this mean my account has been cancelled and I will need to...
View ArticleDude where's my ETF? And a really bad customer experience.
I am writing today to express my frustration with my T-Mobile experience. I was really excited to switch in my old phone and service(credo) and switch to T-Mobile and have my own account. It all went...
View ArticleEIP authorization problem
Pre-ordered the Galaxy S5 on the first day that it could be done, March 24th. Received the email for the EIP authorization and clicked it. Entered the PIN and it appeared that I had finished the...
View ArticleETF reimbursment
I got a confirmation that I will be receiving my ETF reimbursement card. When I view the details, the lines that are $150 and $130 are there, but the 3rd line with an ETF of $230 is marked $0. When I...
View ArticleETF refund denied 4 times......
I summited 4 times already. I received only one etf but have 2 other lines from verizon that keep getting denied. I have summited all info needed as well as traded in my phones. The etf is clearly on...
View ArticleNeed some advice, very worried and confused.
So a while back in January i officially moved to area code 37691 where i have no coverage for 40 miles, I only had WiFi services. (Galaxy S3) I called and told them that i could no longer afford to...
View ArticleConfusing "other charges" bill
Last two months (February 2014, March 2014) my totals always came to $111.24 (taxes & surcharges, other charges, and phone 1 EIP payment included in this total). I have two phones on on my account...
View ArticleBilling
I got a final notice on an old phone, that I had to cancel. it says i had to pay 227.46$ for deactivating my phone. I called several times after my phone got deactivated and talked to several of your...
View ArticleVery frustrating ETF transfer from Sprint - Filing with BBB
Please look at ticket #1135070 for more information. One of the claims was denied and I'm not sure why, we switched over two lines from Sprint to my account. We were told that the line wasn't an ETF...
View ArticleBilling
I just paid my phone bill , i have two lines and my second line got a message saying "Your bill is past due. Act now to avoid service interruptiom & $20 restore fee per line." Does that mean one...
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ETF reimbursement
I submitted my claim along with the final AT&T bill on 1/31/13. I'm coming up on the 8 week mark and the status is still listed as "Received". Any attempt to find out what's going on with my...
View ArticlePaid EIP in Full, But the Amount is in Parenthesis in the Account
Hi, I just paid off the rest of the EIP balance on a device in full. However, on my account page, it shows this amount in parenthesis and at other times, such as dialing #225#, it shows my balance...
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